Rotterdam, July 30, 2007 — ISO/IEC 20000 is the world’s first Service Management process standard that is internationally recognized through the ISO certification scheme. The standard promotes the adoption of an integrated process approach to effectively deliver managed services for meeting business and customer requirements.

ISO/IEC 20000 is aligned with and complementary to the process approach defined within the IT Infrastructure Library (ITIL).

The Service Quality Management Foundation helps participants understand the principles of ISO/IEC 20000 and the related Quality Management standard, ISO/IEC 9000. This course is beneficial for everyone who requires an understanding of the scope, components, and principles of ISO/IEC 20000. The course includes a Special Study Guide and an Exam Preparation module that helps prepare participants for taking EXIN's Service Quality Management Foundation exam.

Course Description
The Service Quality Management Foundation Certification course provides a comprehensive overview of part 1 and part 2 of the ISO/IEC 20000 standard. The relevance of Service Quality Management for IT service-providing organizations and departments is highlighted in an easy-to-understand manner. The course is designed for professionals who require an overview of the standard and understand the scope and relevance of Service Quality Management.

The course uses a case study to explain the principles of ISO/IEC 20000 in a simulated environment. This helps participants understand ISO/IEC 20000 and generic Quality Management. The 8-hour e-learning course is priced at $349 and is available at ITpreneurs Campus.

The SQMF course is also available in a package with the EXIN SQMF exam, priced at $499.

Prerequisites
Possession of the Foundation certificate in IT Service Management (based on ITIL) or equivalent knowledge is highly recommended.

Learning Objectives
By the end of this course, participants will understand:

• The fundamentals of Quality Management System.
• The Principles of Service Management.
• What is ISO/IEC 20000 and how does it benefit organizations.
• The benefits of applying ISO/IEC 20000 processes.
• The relationships between different Service Management processes.
• ISO/IEC 20000: Part 1 The requirements of the Standard — Specifications (shalls).
• ISO/IEC 20000: Part 2 Service Management Best Practices — code of Practice (shoulds).

Audience
Quality managers, IT support staff, IT consultants, IT process consultants, key business users, IT auditors, quality consultants, IT service providers, and purchase managers.

For more information, please contact info@itpreneurs.com.