ISO/IEC 20000 Training | ISO/IEC 20000 course | ISO/IEC 20000 Framework

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ISO/IEC 20000

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ISO/IEC 20000

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	Requirements for ISO/IEC 20000 Certification

	Achieving ISO/IEC 20000 Certification

	ISO/IEC 20000 for Auditors

	ISO/IEC 20000 for Consultants

ISO/IEC 20000

Requirements for ISO/IEC 20000 Certification

Certification :: None
Duration :: 1 Day
Course Delivery :: Classroom

Language	Course ID
English	BS1020

Course Introduction -

The Requirements for ISO/IEC 20000 Certification course provides you with an overview of the publications and ISO/IEC 20000 Part 1 of the standard and the role it fulfills within the IT service management domain. The course is designed for everyone within the organization who requires a high level overview of the ISO/IEC 20000 standard and all its components.

Course Description -

In this case study driven course, you will achieve a basic knowledge of IT Service Management best practices and the common terminology. This course will help you understand the benefits of applying the ISO/IEC 20000 service management processes to improve the quality of managed services, save costs and meet corporate governance/legal requirements.

Audience -

Quality Managers, IT Support Staff, IT Consultants, IT Process Consultants, Key Business Users, IT Auditors, Quality Consultants, IT service providers, Purchasing managers.

Learning Objectives -

At the end of this course, you will be able to:

Understand the principles of Service Management.
Identify the benefits of applying the ISO/IEC 20000 processes.
Understand the implementation route to achieve ISO/IEC 20000 .
Know relationships between the different Service Management processes.
Understand what ISO ISO/IEC 20000 means in a practical, real world perspective.

Student Material -

ISO/IEC 20000 student material package.
Students will also receive a copy of the visual aids used in the classroom.

Course Organization Logistics -

Up to 16 participants.
Classroom with U-shaped seating arrangement.
Projector, white board, flip over.
Computer + Headset + Broadband Internet connection.

Student Materials -

Students will be provided with a manual containing a copy of the classroom visual aids, assignments, sample exam and a feedback form.

Reference Materials -

Required reference material for the class to be made available by the training organizer for students
during the classroom training:

ISO/IEC 20000-1: Information technology - Service management - Part 1: Specification