The 2.5-hour long MOF Orientation Course aims to introduce the Microsoft Operations Framework (MOF) and evaluate the impact of MOF on enterprise IT service management strategies.

MOF Orientation Course introduces the Microsoft Operations Framework in direct relation to IT Service Management (ITSM). The course enables you to evaluate MOF's impact on an enterprise's process competence and its IT Service Management strategies. MOF offers an insight to the importance of IT as a service for business sustenance, the growth and global acceptance of ITSM principles. The course introduces MOF as a framework for ITSM and explores MOF's relationship with ITIL, the globally well-known framework for managing and delivering IT services. The course analyses where MOF 'fits' as an ITSM framework or equally appropriately, as a 'quality' based ITSM framework within an organization.

At the end of this course, you will be able to:

• Recognize the importance of IT Service Management for every organization dependent on IT services.
• Define MOF and outline its key principles.
• Recognize the business relevance of MOF and why MOF implementation imperative for organizations that use Microsoft technologies for delivering mission critical services.
• Identify the benefits of MOF implementation for an organization.
• Develop a business case for implementing MOF in an IT organization.
• Understand the working of the key MOF models and functions.