Absolutely. We created a Metricus Demonstration environment specifically to enable you to test-drive Metricus. Please contact a Metricus Authorized Partner or contact ITpreneurs through info@metricus.com.

There are three particular areas: internal service, external customer service, and third-party service. In other words, Metricus uses precise calculations to measure how well IT and IT assets are delivering service internally to the organization; externally to the organization’s customers; and how well your own IT vendors are delivering service to you.

Absolutely – in fact, you could say Metricus is the measurement component of all the leading frameworks, like ITIL and COBIT. What’s more, Metricus scorecards were co-developed with practitioners that lead these standards. But even if you don’t use these frameworks, Metricus can still measure the practices you have in place.

In terms of hardware and software, nothing. Metricus is a highly secure web-based solution, mindful of today’s need to access critical applications from any location with an Internet connection. Additional professional services identify the key performance indicators for your organization and populate Metricus with the right data to measure these indicators.

No. Metricus uses the cost-effective “Software as a Service” model. You simply “pay as you go” with a monthly subscription fee and per user licenses.

Subscribing to Metricus provides you with access to a dedicated Metricus environment for your organization. You will have access to the Metricus IT Performance Measurement Metadata (all the metrics and associated metadata), Metricus Business Intelligence (scorecards, dashboards, presentation views), and Metricus Data Management (collecting data and transforming that into information). On top of that Metricus support specialists are available to help you when you require specific guidance.

That depends on your organizational maturity with respect to IT processes, ITSM implementation, tools, and personnel. Most likely you will benefit from support from Metricus Authorized Partners. These are organizations specialized in the implementation and adoption of Metricus. These partners can help you identify data sources, select metrics, create scorecards and reports and transform your data into ready for decision making information.

Having invested in ITSM suites is very good to hear from an IT performance measurement point of view. It means that you probably are collecting a lot of data on IT already. Bringing this data together from all aspects of IT, forming a holistic picture that allows for informed decision making, is what Metricus allows you to do.

Best practices like COBIT and ITIL provide a lot of sample metrics. There are libraries available as well that provide free Metric listings. These Metric listing often provide a good start when organizations start thinking about IT performance measurement, however they also have their shortcomings. Guidance on using Metrics, selecting metrics, defining data sources, the cost of metrics is often missing. The Metricus IT Performance Measurement Metadata provides this information as well as very concrete metric definitions, collection costs, metric relationships and more.

The whole concept of a ‘report’ has changed over the years. Within Metricus a report can be defined as supporting information for a metric. This could be an analytic chart or grid provided by Metricus, a Strategy Map created in Visio, a traditional formatted report created in SQL Server Reporting Services, a highly interactive graphical view, a link to an external URL, a link through to the source system, etc.

By providing Metricus as a Software as a Service model we are making Business Intelligence finally accessible to the IT best practice community. In an affordable manner IT organizations can benefit from a robust IT performance measurement solution that is fully managed, maintained and continuously evolving. With the annual cost being less than a full time resource and below complex RFP thresholds you will receive a high quality insight into the health of IT.

In three ways.

1. By extracting the most relevant and valuable data from what you’ve already invested in: your IT service management solutions.
2. By identifying qualitative sources of information that lead to astute decision-making and manually entering this information.
3. And most favorable solution is through file transfer where information is first uploaded to a staging environment and from there it is integrated in Metricus.

Yes, there will be an enterprise edition version of Metricus. This version of Metricus can be deployed and managed within your organization or hosted on a dedicated server managed by us.

Metricus Data Management takes care of this. The Metricus data architecture is driven by standard definitions provided by the IT Performance Metrics Metadata (the metrics). Standard definitions are supported by datasets (defining what we need). These standard datasets are populated through pre-build data extraction scripts and templates (tapping into ITSM suites).