This course combines the modules of the CSS and HDA standard to provide a 'fast track' option to achieve certification for both frameworks. The course focuses on essential help desk analyst skills, understanding help desk tools, and problem-solving techniques. Help desk tools, computer and network technology awareness, and problem-solving techniques increase the ability to solve problems efficiently in the support center.
Real-world exercises, case studies and analyses provide creative solutions to everyday opportunities and challenges. You will learn the essential skills necessary to manage the various aspects of the support center, such as processes, assets, resources, and security. |
