Certificate :: ITIL® v3 Foundation Bridge
Duration :: 1 Day
Course Delivery :: Classroom
Credits :: 0.5 Credits to ITIL Expert (working title)
Language
Course ID
English
ITL9322M
Course Description -
This intensive 1-day course introduces learners to the lifecycle of managing IT services to deliver to business expectations as part of the new Version 3 release of ITIL. This Bridging Course is designed as an update for candidates who hold Foundation certificates from earlier versions of ITIL to a level of knowledge and understanding in line with the ITIL® v3 Foundation Certificate in IT Service Management. This course positions the student to successfully complete the associated exam, required for entry into the future ITIL Version 3 intermediate level training courses or as part of an overall V2 bridging program to the IT Service Management Diploma.
The ITIL Version 3 best practice is composed of five core disciplines:
Service Strategy
Service Design
Service Transition
Service Operations
Continual Service Improvement
These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
Prerequisites -
ITIL Foundation Certificate from previous versions. The exam will test both the new V3 knowledge as well as the V2 content that has not changed. The student should set time to review their V2 material as a refresh prior to the course, as the V2 content that has not changed will not be covered in this 1-day course.
Audience -
Existing holders of ITIL Foundation Certificate from earlier ITIL versions who want knowledge and understanding of the new content of ITIL Version 3.
Learning Objectives -
At the end of this course, you will be able to:
Identify the new content of ITIL V3
Identify the major differences from previous ITIL versions
Course Organization Logistics -
Classroom with U-shaped seating arrangement
Whiteboard, projector, flipchart
25 students maximum
Course runs 08:00 - 5:30 for the day
The exam will be scheduled from approximately 5:00 - 5:30 at the end of the day
Course Student Materials -
Students receive a copy of the classroom presentation material.
ITIL ® is a Registered Trade Mark, and Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.
ITIL® v3 Foundation Bridge Course
