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ITIL/ITSM

	ITIL/ITSM v2 Courseware


	ITIL/ITSM v3 Courseware

	ITIL® v3 Foundation PREMIUM E-Learning Course

	ITIL® v3 Foundation Exam Preparation Guide

	ITIL® v3 Awareness E-Learning Course

	ITIL® v3 Foundation Bridge E-Learning Course

	ITIL® v3 Foundation Course - Classroom

	ITIL® v3 Foundation Bridge Course- Classroom

	ITIL® v3 Service Manager Bridge Course

	ITIL® v3 Service Lifecycle Courses

	ITIL® v3 Service Capability Courses

	ITIL® v3 Advanced Service Manager Diploma


	ITIL/ITSM Exams

	ITIL/ITSM Workshops

ITIL V3 Training Courseware

ITIL® v3 Foundation Bridge E-Learning Course

Certificate :: ITIL v3 Foundation Certificate
Duration :: 6.5 Hours
Course Delivery :: Self Paced E-Learning
Credits :: 0.5 Credits to ITIL Expert (working title)

Language	Course ID
English	ITL9322E

Course Description -

This 6½ hour e-learning course is specially designed for learners who are already certified at the Foundation level in previous versions of ITIL. The v3 Foundation Bridging Course trains previously certified Foundation learners on the new contents of the ITIL v3 Foundation syllabus. The course introduces learners to the concept of the service lifecycle approach to IT Service Management according to ITIL version 3. This Bridging Course is designed as an update for candidates who hold Foundation certificates from earlier versions of ITIL to a level of knowledge and understanding in line with the ITIL® v3 Foundation Certificate in IT Service Management. This course prepares the student to successfully complete the associated exam, required for entry into the future ITIL Version 3 intermediate level training courses or as part of an overall bridging program to the v3 ITIL Expert certification.

The ITIL Version 3 best practice is composed of five core disciplines:

Service Strategy
Service Design
Service Transition
Service Operations
Continual Service Improvement

These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.

Prerequisites -

ITIL Foundation Certificate from previous versions of ITIL (ITIL versions 1 or 2). The exam will test both the new V3 knowledge as well as the previous ITIL version content that has not changed. The student should set time to review their V2 material as a refresh prior to the course, as the V2 content that has not changed will not be covered in this course, but may be covered in the exam

Audience -

Existing holders of ITIL Foundation Certificate from earlier ITIL versions who want knowledge and understanding of the new content of ITIL Version 3.

Learning Objectives -

At the end of this course, you will be able to:

Identify the new content of ITIL V3
Identify the major differences from previous ITIL versions
Prepare for writing the V3 Foundation Bridge exam

System Requirements -

Pentium IV, Internet Explorer 7.x, Cookies enabled, Macromedia Flash Player 8.0 above, speakers or a headset, minimum 1024X768 pixel resolution
Broadband Internet connection

Course Student Materials -

Students will be able to print the module summaries from this course, along with a Quick Reference Card.

Exam Details -

Type:	Multiple choices, 20 qquestions. The questions are picked from the full ITIL Foundation exam in IT Service Management.
Duration:	Maximum 30 minutes. Candidates sitting the examination in a language other than their native language have a maximum of 40 minutes and are allowed the use of a dictionary.
Prerequisite:	Foundation Certificate from earlier ITIL versions
Supervised:	Yes
Open Book:	No
Pass Score:	65% (13 out of 20)
Distinction Score:	None
Delivery:	Online or paper based through an Accredited Training Organisation/ Provider.

Ordering Options -

Description	Course
v3 Foundation Bridging Course - E-Learning	ITL9322E
v3 Foundation Bridging Course - E-Learning package with v2 Exam Preparation Guide - Limited time offer	ITL9322EPS
v3 Foundation Bridging - Online exam	ITL9322XO
v3 Foundation Bridging - Paper exam	ITL9322XP

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