ITILŽ v3 Foundation Exam Preparation Guide

ITIL/ITSM

COBIT

ISO/IEC 20000

Value from ITpreneurs

ITIL/ITSM

	ITIL/ITSM v2 Courseware


	ITIL/ITSM v3 Courseware

	ITILŽ v3 Foundation PREMIUM E-Learning Course

	ITILŽ v3 Foundation Exam Preparation Guide

	ITILŽ v3 Awareness E-Learning Course

	ITILŽ v3 Foundation Bridge E-Learning Course

	ITILŽ v3 Foundation Course - Classroom

	ITILŽ v3 Foundation Bridge Course- Classroom

	ITILŽ v3 Service Manager Bridge Course

	ITILŽ v3 Service Lifecycle Courses

	ITILŽ v3 Service Capability Courses

	ITILŽ v3 Advanced Service Manager Diploma


	ITIL/ITSM Exams

	ITIL/ITSM Workshops

ITIL/ITSM Courseware

ITILŽ v3 Foundation Exam Preparation Guide

Certificate :: ITILŽ Foundation
Duration :: 2 hours
Course Delivery :: Self-Paced E-Learning
Credits :: 2 Credits to ITIL Expert (working title)

Language	Course ID
English	ITL9320EP

Course Description -

The ITIL® Foundation Exam Preparation Guide contains a summary of the ITIL® concepts and processes and provides the learner with the tools to prepare to write the ITIL® v3 Foundation exam. This ultimate exam preparation guide offers you a content refresher tool, an overview of the exam with strategies to successfully approach this exam, a printable Quick Reference Card and First Aid Kit, and a 1-hour simulated exam.

The ITILŽ v3 best practice is composed of five core disciplines:

Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement

These disciplines represent a Service Lifecycle framework that enhances alignment with the business while demonstrating business value, improving ROI, and enabling IT to solve specific operational needs.

Audience -

Anyone planning to take the ITILŽ v3 Foundation Exam.

Learning Objectives -

At the end of this course, learners will be able to:

Become acquainted with the questions of the Foundation Certification Exam.
Understand how to answer the certification questions.
Evaluate your existing knowledge level and training the gaps that exist.

System Requirements -

Pentium IV, Internet Explorer 6.x, Cookies enabled, JavaScript enabled, Macromedia Flash Player 8.0 and above, speakers or a headset, minimum 1024 x 768 pixel resolution, broadband Internet connection

Prerequisites -

None, although a familiarity with IT Service Delivery will be beneficial.

Course Student Material -

Learners will be able to print various components of this course, along with a Quick Reference Card and a First Aid Kit.

Course Agenda -

ITILŽ v3 Foundation Exam Preparation Guide, E-Learning Course - 2 hours
Learning Sessions:

ITILŽ Summary Notes
Exam Facts
Exam Question Structure
Successful Exam Strategies
Mock Exam

Credits* -

Upon successful passing of the ITIL® v3 Foundation exam, the student will be recognized with 2 credits in the ITIL® v3 qualification scheme.

Ordering Options -

Description	Course
v3 Foundation Exam Preparation Guide E-Learning	ITL9320EP
v3 Foundation Exam Preparation Guide + Online Exam E-Learning	ITL9320EPXO
ITIL v3 Foundation Exam - Online	ITL9320XO
ITIL v3 Foundation Exam - Paper	ITL9320XP

ITIL Ž is a Registered Trade Mark, and Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.