This non-certificate course has been designed for IT and business executive and staff who need a brief overview and awareness of ITIL® v3 concepts. This course structure is ideal for those who require a basic understanding of the ITIL best practice in a time-efficient manner, with delivery via a self-paced e-learning course. The ITIL® v3 Awareness course introduces the basic concepts of ITIL® v3 to the learner, with a focus on the Service Lifecycle approach to managing the design and delivery of IT services to the business. ITIL is globally recognized as the preferred guidance to manage and deliver IT services within an organization.
The ITIL v3 best practice is composed of five core disciplines:
Service Strategy
Service Design
Service Transition
Service Operations
Continual Service Improvement
These disciplines represent a Service Lifecycle framework that enhances alignment with the business while demonstrating business value, improving ROI, and enabling IT to solve specific operational needs.
Audience -
IT and business executives who want to receive an overview of the concepts and significance of ITIL v3 as it applies to their business in a time-efficient manner.
IT and business staff who need a brief overview and awareness of ITIL v3 concepts.
Learning Objectives -
At the end of this course, learners will be able to:
Identify the history of ITIL as an international best practice for IT services.
Articulate the structure of ITIL and its significance as a framework to guide IT and business.
Identify the Service Lifecycle approach of ITIL® v3.
List the processes and functions associated with the Service Lifecycle approach of ITIL v3 and have a very high-level understanding of their value to the business as part of the Service Lifecycle.
Understand how ITIL® v3 fits in with other compliance, regulatory, and IT frameworks.
Understand the key elements of the ITIL Programs (People, Processes, Partners, and Products).
System Requirements -
Pentium IV, Internet Explorer 6.x, Cookies enabled, JavaScript enabled, Macromedia Flash Player 8.0 and above, speakers or a headset, minimum 1024 x 768 pixel resolution, broadband Internet connection
Prerequisites -
None, although a familiarity with IT service delivery will be beneficial.
ITIL ® is a Registered Trade Mark, and Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.
ITIL® v3 Awareness E-Learning Course
The ITIL v3 best practice is composed of five core disciplines: