The ITIL/ITSM Awareness course is perfectly suited for Managers and non-core IT people who do need an overview of IT Service Managementand the role of ITIL within the service management domain.
Course Description -
This course gives you an overview of the key concepts within the IT Infrastructure Library Best Practices. ITIL Best Practices are globally recognized as the preferred way of managing and delivering IT Services in an organization.
Audience -
IT Support Staff, IT Consultants, Key Business Users, IT Developers.
Learning Objectives -
At the end of this course, you will be able to:
Identify the need for IT Service Management in your IT organization.
Recall the major processes as covered in the ITIL Best Practices.
Recognize the benefits of ITIL and ITSM for an organization.
Identify the ways in which ITIL can be applied within your organization.
Course Organization Logistics -
Computer (Pentium IV, Internet Explorer 5.x, Cookies enabled, Macromedia Flash Player 6.0, Speakers or a headset, 1024X768 pixel resolution)
Broadband Internet connection.
ITIL ® is a Registered Trade Mark, and Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.
ITIL / ITSM Awareness
