At the end of this course, you will be able to:
- Identify the various ITIL processes that can be implemented in an organization.
- Identify the benefits of implementing each ITIL process in an organization.
- Identify the basic concepts, activities and roles related to each ITIL process.
- Identify the relationship of each ITIL process with other processes.
- Identify the factors that affect the effectiveness of each ITIL process.
- Apply the ITIL concepts in the virtual organization ISA International.
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