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ITIL/ ITSM Courseware |
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 EXIN Examination - ITIL Service Manager |
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Certification :: EXIN
Duration :: 2 x 3 Hrs.
Course Delivery :: Classroom - Time-bound Paper-based Assessment |
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ITL2040 |
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Course Introduction - |
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The ITIL Service Manager Certification exam is a critical factor for the successful completion of the course. ITpreneurs offers both ITIL Service Manager training for this course as well as the exam.
The Service Manager Certification exam can only be ordered as part of ITIL Service Manager Training. The EXIN ITIL Service Manager Certification exam is paper based.
During the exam you will be optimally tested for specific knowledge in the IT Service Management domain based on the ITIL Framework.
- Analyze IT Service Management processes within an organization.
- Designing organizational structure.
- Describing the IT Service Management processes.
- Assessing and auditing IT Service Management processes.
- Implementing change processes.
- Written reports.
- Management skills (tested in the In Course Assessment.
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In Course Assessment - |
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Part of the examination is made up of an in course assessment, whereby examination requirement formanagement skills is tested. In order to obtain the Manager’s Certificate in IT Service Management, the result of this in course assessment must be satisfactory. |
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Audience - |
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All participants who have completed/participated an ITIL Service Managers Course. |
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Pre-requisite Knowledge, Skills and Practical Experience - |
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Time Alloted for Examination - |
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180 minutes per Exam (there are two exams, one for Service Support and 1 for Service Delivery). |
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Examination Type - |
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Open question based on a case study; five questions per examination paper. |
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