ITIL, ITSM Training | ITIL Certification Courses

ITIL/ITSM

COBIT

ISO/IEC 20000

Value from ITpreneurs

ITIL/ITSM

	ITIL/ITSM v2 Courseware

	ITIL/ITSM Awareness - Self paced E-Learning

	ITIL/ITSM Extended Awareness - Self paced E-Learning

	ITIL for Help Desk Agents - Self paced E-Learning

	ITIL Foundation Course - Self paced E-Learning

	ITIL Foundation Course with ITIL ALIVE-Classroom

	ITIL Practioner Courses -Clustered Modules - Classroom

	ITIL Service Managers Course - Classroom


	ITIL/ITSM v3 Courseware

	ITIL/ITSM Exams

	ITIL/ITSM Workshops

ITIL/ ITSM Courseware

ITIL / ITSM Extended Awareness

Certification :: None
Duration :: 4 Hours
Course Delivery :: Self Paced E-Learning

Language	Course ID
English	ITL1011
German	ITLG1011
Japanese	ITLJ1011
Chinese	ITLC1011
Spanish	ITLS1011
Brazilian Portuguese	ITLP1011

Course Introduction -

Besides introducing ITIL and ITSM, this course also gives an introduction to each of the ITIL processes. The extended awareness course provides you with an overview of the concepts within the ITIL Best practices and also introduces the principles of all the ITIL processes.

Course Description -

This course gives you an overview of the concepts within the ITIL Best Practices and also introduces you to the key ITIL processes. The course also explains how the ITIL processes integrate to provide smooth functioning of organizations and ensure high-quality services to their customers. (Designed for audience not likely to take ITIL Foundation Course)

Audience -

IT Support Staff, IT Consultants, Key Business Users, IT Developers.

Course/Student Material -

ITIL Key Definitions.

Learning Objectives -

At the end of this course, you will be able to:

Identify the need for IT Service Management in your IT organization.
Recognize the benefits of ITIL and ITSM for an organization.
Identify the ways in which ITIL can be applied within your organization.
Recall the major processes as covered in the ITIL Best Practices.
Define the role/purpose of each of the key ITIL processes.

Course Organization Logistics -

Computer (Pentium IV, Internet Explorer 5.x, Cookies enabled, Macromedia Flash Player 6.0, Speakers or a headset, 1024X768 pixel resolution)
Broadband Internet connection.

Course/Student Materials-

ITIL Key Definitions

ITIL ® is a Registered Trade Mark, and Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.