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ITIL/ITSM

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ITIL/ ITSM Courseware

ITIL for Executives

Certification :: None
Duration :: 1/2 Day
Course Delivery :: Classroom (Instruction, Facilitation and Discussion Oriented)

Language	Course ID
English	ITL1012

Course Introduction -

This course is designed for IT Leadership and senior IT managers. It covers the importance of ITIL as a best practices framework for IT departments and organizations in order to help the IT organizations align with business needs and deliver quality and cost effective services to their business counterparts.

Course Description -

Designed for senior IT Managers, this course introduces the ITIL framework and direct and indirect benefits that the organizations can expect achieve through the implementation of ITIL. The course also addresses the issues of Business IT Alignment and Business Case (ROI) for ITIL Implementation.

Audience -

IT Leadership, Senior IT Management

Learning Objectives -

At the end of this course, you will be able to:

Identify the various ITIL processes that can be implemented in an organization.
Identify the need for IT Service Management in your IT organization
Recall the major processes as covered in the ITIL Best Practices
Recognize the benefits of ITIL and ITSM for an organization
Develop a rough business case for ITIL Implementation
Recall some case studies of successful ITIL implementations by well known companies.

Course Organization Logistics -

6- 12 participants
Beamer projector, white board, flip over

ITIL is a registered trademark of the OGC (UK)