ITIL Foundation Course With ITIL Alive

ITIL/ITSM

COBIT

ISO/IEC 20000

Value from ITpreneurs

ITIL/ITSM

	ITIL/ITSM v2 Courseware

	ITIL/ITSM Awareness - Self paced E-Learning

	ITIL/ITSM Extended Awareness - Self paced E-Learning

	ITIL for Help Desk Agents - Self paced E-Learning

	ITIL Foundation Course - Self paced E-Learning

	ITIL Foundation Course with ITIL ALIVE-Classroom

	ITIL Practioner Courses -Clustered Modules - Classroom

	ITIL Service Managers Course - Classroom


	ITIL/ITSM v3 Courseware

	ITIL/ITSM Exams

	ITIL/ITSM Workshops

ITIL/ ITSM Courseware

ITIL Foundation Course with ITIL ALIVE - ITIL1020

Certification :: EXIN
Duration :: 2.5 Days
Course Delivery :: Classroom
[In-class e-learning components and Case study]

Language	Course ID
English	ITL1020
Japanese	ITLJ1020
Brazilian Portuguese	ITLP1020

Course Introduction -

This course introduces the learners to ITIL, ITSM and the key processes, which are part of the ITIL Best Practices Framework. This course includes a comprehensive case study to enable the learners to "Learn by Doing". Introduced as a new approach to ITIL training, ITpreneurs employs a mixture of online and classroom course delivery methods that balance classroom group dynamics and knowledge sharing with a rich interactivity of multimedia session.

Course Description -

The ITIL Foundation course from ITpreneurs uses a blend of quality instructors and a virtual case study to introduce the learners to key ITIL processes. ITpreneurs combines the inherent advantages of instructor-led classroom training with the interaction generated through exposing learners to practical and real case study situations continuously throughout the 2.5 days.

The ITIL Alive case study helps learners almost immediately apply the knowledge which they learn during the course in a "virtual" setting. The result is a blended course that results in high knowledge retention and an enhanced learning impact.

This case study driven course leads to ITIL Foundation Certification. This course introduces the concepts of IT Service Management (ITSM) and how to apply the industry standard IT Infrastructure Library (ITIL) Service Support and Service Delivery principles within an IT department/organization.

Prerequisites

None

Audience -

IT Support Staff, IT Consultants, Key Business Users, IT Developers

Learning Objectives -

At the end of this course, you will be able to:

Identify the various ITIL processes that can be implemented in an organization.
Identify the benefits of implementing each ITIL process in an organization.
Identify the basic concepts related to each ITIL process.
Identify the activities and roles involved in each process.
Identify the relationship of each ITIL process with other processes.
Identify the factors that affect the effectiveness of each ITIL process.

Course Organization Logistics -

Classroom with U-shaped seating arrangement
Whiteboard, projector, and flipchart
Computer (Pentium IV, Internet Explorer 5.x, Cookies enabled, Macromedia Flash Player 6.0, speakers or a headset, 1024X768 pixel resolution)
Broadband Internet connection

Course/Student Material -

Copy of visual aids used in the classroom
Practice exam and key definitions
ITSM Handbook

Reference Material -

Recommended reference materials: Foundation of ITIL Service Management (ISBN 9077212582).

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