The ITSM Mobilization Workshop is an intensive workshop facilitated by very experienced IT Service Management trainers/consultants. In five days you, as part of the core Implementation team and IT leadership, will build a business case and an action plan for the adoption of ITIL as a service management model.

Over a period of five days, you will be one of the sixteen key IT professionals to learn the key ITIL best practice of service support and service delivery. Working with skilled instructors in group processes, you will establish the gap between the best practices as described in ITIL and the current processes in your organization. Using facilitation by the course tutors, you will be able to create a cost/benefit analysis based action plan to present to yourr senior leaders on the last day in the afternoon.

As part of the intake exercise, ITpreneurs will work with you to identify the effective structure of attendees for your organization. The attendees are all from the same company. Typically, this includes: