Certification :: The Practitioner’s Certificate in IT Service Management
Duration :: 5 Days
Course Delivery :: Classroom
Language
Course ID
English
ITL1038
Course Introduction -
This course replaces the independent Change and Configuration Management Practitioner Courses. In five days you will learn how to implement, manage and optimize the CRC processes in an organization through interactive classroom training.
Course Description -
This module focuses on the implementation and management of the processes and functions involved in achieving control and stability within an IT infrastructure. These include effective Change and Release Management processes, based on an effective Configuration Management system. It is aimed at optimizing quality of service by responding to the need for changes in a controlled and time-effective manner, while also keeping information about the infrastructure up-to-date and relevant.
Prerequisites -
The ITIL® Foundation certificate.
Before taking the Practitioner examination, a candidate must have attended accredited training and completed the practical assignments successfully.
Two years of relevant work experience.
Audience -
ITIL Process Practitioners and Process Owners.
Learning Objectives -
At the end of this course, you will be able to:
Understand the ITIL model sufficiently to be able to develop, implement and manage an Integrated Change and Release Management framework, using Configuration Management as a critical component.
Take and pass the exam for the Practitioner's Certificate in Control and Release.
Understand best practices for requesting, assessing, approving and deploying changes to IT services, and be able to relate how these processes contribute to an increase in functionality and quality of IT services.
Course / Student Material -
Copy of visual aids used in the classroom
Practice exam and key definitions
ITSM Handbook
Required reference material that must be made available for the class by the training organizer during the classroom training is ITIL Service Support (ISBN 0113300158)
Course Organization Logistics -
Up to 16 participants
A classroom with U-shaped seating arrangement
A minimum of one break-out room, preferably two
Whiteboard
Flipchart
Projector
An additional instructor available for the classroom training in case there are more than 12 students in the class
Reference Material -
Highly recommended reference material for the class to be made available by the training organizer for students during the classroom training: ITIL Service Support (ISBN 0113300158).
ITIL ® is a Registered Trade Mark, and Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office. The Swirl logo™ is a Trade Mark of the Office of Government Commerce.
