ITIL, ITSM Training | ITIL Certification Courses

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ITIL/ITSM

	ITIL/ITSM v2 Courseware

	ITIL/ITSM Awareness - Self paced E-Learning

	ITIL/ITSM Extended Awareness - Self paced E-Learning

	ITIL for Help Desk Agents - Self paced E-Learning

	ITIL Foundation Course - Self paced E-Learning

	ITIL Foundation Course with ITIL ALIVE-Classroom

	ITIL Practioner Courses -Individual Process Modules - Classroom

	ITIL Practioner Courses -Clustered Modules - Classroom

	ITIL Service Managers Course - Classroom


	ITIL/ITSM v3 Courseware

	ITIL/ITSM Exams

	ITIL/ITSM Workshops

ITIL/ ITSM Courseware

ITIL Practitioner Courses (Individual Process Modules)
Certification :: Practitioner's Certificate in IT Service Management Duration :: 3 Days Course Delivery :: Classroom

Course Introduction -

This training leads to ITIL Practitioner Certification in the specific process(es) the learner has chosen. The course goes into details of the process implementation, practical aspects of how to improve the process implementation, how to do an assessment of process maturity and embark upon an improvement plan for the specific process.

Pre-requisites -

The Foundation Certificate in IT Service Management.
At least two years professional experience in the relevant process environment.

Audience -

ITIL Process Practitioners and ITIL Process Owners.

Learning Objectives -

At the end of this course, you will be able to:

Record, Guard and Improve the selected ITIL Process(es).
Define the requirements and activities for an effective process.
Define the contents for effective management reporting.
Understand the relationships between the process and other ITIL processes.
Have an understanding of the tools related to the process.

Course / Student Material -

Each delegate receives a copy of the visual aids used. Also available for reference during the course is the ITIL Service Support book.

Course Organization Logistics -

8-16 participants.
1 break out room.
Learners need to submit copy of ITIL Foundation Certificate.
Participants should have ITIL Foundation certificate and 2 years of work experience.
Classroom with a horse shoe seating, Beamer projector, white board, flip over.

ITIL Practitioner (Single Process modules)

ITL1031	Service Level Management
ITL1032	Security Management

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