ITIL: The Best Practices in IT Service Management
IT Infrastructure Library (or ITIL) is a collection of Best Practices for the management & delivery of IT services and IT infrastructure. Owing to 2 decades of constant revision, these best practices have become a de-facto standard for IT departments with all kinds of organizations. These best practices cover key service management processes such as Incident Management, Problem Management, Release Management, Change Management, Service Level Management, Financial Management, Service Continuity Management, Availability, Capacity Management and so on. ITIL also recommends the concept of a Service Desk.

ITpreneurs’ ITIL Training Solutions provide the participants with the essentials of the best practices of ITIL processes adopted worldwide.