Metricus is a new and innovative offering from ITpreneurs for IT Performance Management. Metricus provides the IT Service Management community with a comprehensive approach to measure IT performance, demonstrate the value contribution of IT, and drive IT improvement initiatives.
Using the software-as-a-Service model, Metricus enables IT decision making without the hassles of the security, management, and scalability of services. The Metricus approach is based on practical and pragmatic metrics, expert knowledge, and tools and methods to collect, intelligently present, and manage IT performance information.
Metricus allows service providers to show to their customers how well they are managing customer services. CIOs are provided with the means to align IT with the business strategy using the principles of the IT Balanced Scorecard. IT organizations can use Metricus to compare the performance of internal departments or benchmark performance against industry peers.
Metricus is the measurement component of any IT best-practice implementation and allows you to finally demonstrate the value contribution of adopting best practices. Using Metricus you achieve a single view on overall IT Performance with information being aggregated from various sources and systems. When dealing with various external service providers, deploying Metricus will give you a comprehensive dashboard with information on the performance of each supplier. Finally, Metricus allows you to compare the performance of your internal departments and helps clarify how your organization is performing against industry peers or an industry index. |
