ITIL v2 Extended Awareness
 
 
Certification :: None
Duration :: 4 Hours
Course Delivery :: Self Paced E-Learning
Credits :: Not Applicable
PMI® PDUs: :: Not Applicable
LanguageCourse ID
EnglishITL92113E
SpanishITLS9211E
ChineseITLC9211E
JapaneseITLJ9211E
GermanITLG9211E
PortugueseITLP9211E
FrenchITLF9211E
  
 
 
 Â Â 
  
 

Course Description -

 
This course gives you an overview of the concepts within the ITIL Best Practices and also introduces you to the key ITIL processes. The course also explains how the ITIL processes integrate to provide smooth functioning of organizations and ensure high-quality services to their customers. (Designed for audience not likely to take ITIL Foundation Course).
 

Audience -

 IT Support Staff, IT Consultants, Key Business Users, IT Developers
 

Learning Objectives -

 At the end of this course, you will be able to:
  • Identify the need for IT Service Management in your IT organization.
  • Recognize the benefits of ITIL and ITSM for an organization.
  • Identify the ways in which ITIL can be applied within your organization.
  • Recall the major processes as covered in the ITIL Best Practices.
  • Define the role/purpose of each of the key ITIL processes.
 

Course Organization Logistics -

 
  • Computer (Pentium IV, Internet Explorer 5.x, Cookies enabled, Macromedia Flash Player 6.0,Speakers or a headset, 1024X768 pixel resolution)
  • Broadband Internet connection.
  
 

Prerequisites -

 None
  
 

Course Student Material -

 Not Applicable
  
 

About the Examination -

 Not Applicable
  
 

Credits -

 Not Applicable
  
 

Modules -

 
  1. Introduction to ITSM
  2. Introduction to ITIL
  3. Service Desk
  4. Incident Management
  5. Problem Management
  6. Configuration Management
  7. Change Management
  8. Release Management
  9. Financial Management
  10. Availability Management
  11. Capacity Management
  12. Service Level Management
  13. ITSC Management
  14. Security Management
 

Ordering Options -

 
DescriptionCode
V2 Extended Awareness E-learning CourseITL9211E
  
 ITIL ® is a Registered Trade Mark, and Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S.Patent and Trademark Office.The Swirl logo™ is a Trade Mark of the Office of Government Commerce.

R.E.P. ® is a registered service and membership mark of Project Management Institute Inc. ,
PMI® is a registered trade and service mark of Project Management Institute, Inc.