ITIL v2 Foundation Course with ITIL ALIVE
 
  
Certification :: ITIL® Foundation
Duration :: 3 days
Course Delivery :: Classroom
Credits :: 1.5 Credits to ITIL
PMI® PDUs: :: 16
LanguageCourse ID
EnglishITL9220CL
JapaneseITLJ9220CL
  
 
 
 
 

Course Description -

 
The ITIL Foundation course from ITpreneurs uses a blend of classroom delivery and a virtual case study to introduce the learners to key ITIL processes. IT combines the inherent advantages of instructor-led classroom training with the interaction generated through exposing learners to practical and real case study situations continuously throughout the 3 days.

The ITIL Alive case study helps learners almost immediately apply the knowledge, which they learn during the course in a "virtual" setting. The result is a blended course that results in high knowledge retention and an enhanced learning impact.

This case study driven course leads to ITIL Foundation Certification. This course introduces the concepts of IT Service Management (ITSM) and how to apply the industry standard IT Infrastructure Library (ITIL) Service Support and Service Delivery principles within an IT department/organization.
  
 

Audience -

 IT Support Staff, IT Consultants, Key Business Users, IT Developers.
 

Learning Objectives -

 At the end of this course, you will be able to:
  • Identify the various ITIL processes that can be implemented in an organization.
  • Identify the benefits of implementing each ITIL process in an organization.
  • Identify the basic concepts related to each ITIL process.
  • Identify the activities and roles involved in each process.
  • Identify the relationship of each ITIL process with other processes.
  • Identify the factors that affect the effectiveness of each ITIL process.
 

Course Organization Logistics -

 
  • Classroom with U-shaped seating arrangement
  • Whiteboard, projector, flipchart
  • Computer (Pentium IV, Internet Explorer 5.x, Cookies enabled, Macromedia Flash Player 6.0, Speakers or a headset, 1024X768 pixel resolution)
  • Broadband Internet connection
  
 

Prerequisites -

 None, though a familiarity with IT service delivery would be helpful.
  
 

Course Student Material -

 
  • Copy of visual aids used in the classroom
  • Practice exam and key definitions
  • ITSM Handbook
  • Recommended reference materials: Foundation of ITIL Service Management (ISBN 9077212582).
  
 

About the Examination -

 
  • The exam is a closed book, multiple choice set of 40 questions
  • The pass score is 65% or 26 out of 40.
  • The exam lasts 1 hour.
  
 

Credits -

 
  • Upon successful passing of the ITIL v2 Foundation exam, the student will be recognized with 1.5 credits in the ITIL qualification scheme.
  • Project Management Institute – Professional Development Units (PDUs) = 16
  
 

Agenda -

 
Day1Day2Day3
Kickoff and introductionRecap and questions on day 1Recap and questions
Introduction to ITIL and backgroundChange ManagementIT Service Continuity Management
Goal and purpose of ITILITIL ALIVE Change ManagementSecurity Management
Service DeskRelease ManagementFinancial Management
ITIL ALIVE Service DeskITIL ALIVE Release Management 
 Group Assignment (3): Writing a paper 
 Introduction to Service Delivery 
Lunch
Incident ManagementService Level ManagementITIL ALIVE for IT Service Continuity
and Security Management
ITIL ALIVE Incident ManagementITIL ALIVE Service Level ManagementExam Preparation Guide
Group AssignmentAvailability ManagementExamination (if applicable)
Problem ManagementCapacity Management 
ITIL ALIVE Problem ManagementITIL ALIVE for Availability and Capacity
Management		 
Configuration ManagementFinancial Management 
ITIL ALIVE Configuration
Management		ITIL ALIVE Financial Management 
Homework (review of day’s material)
  
 

Ordering Options -

 
DescriptionCourse
V2 Foundation with ITIL Alive Course – Materials printed by ITpreneursITL9220MPI
V2 Foundation with ITIL Alive Course – Materials printed by partnersITL9220MPP
V2 Foundation with ITIL Alive Course –Paper examITL9220XP
V2 Foundation with ITIL Alive Course –Online examITL9220XO
V2 Foundation with ITIL Alive Course –InstructorITL9220I
  
 

ITpreneurs Training Material Accreditation Status

  
 Accredited by EXIN  PMI Logo
 ITIL ® is a Registered Trade Mark, and Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S.Patent and Trademark Office.The Swirl logo™ is a Trade Mark of the Office of Government Commerce.

R.E.P. ® is a registered service and membership mark of Project Management Institute Inc. ,
PMI® is a registered trade and service mark of Project Management Institute, Inc.