|  | |  |  | Certification :: ITIL® Foundation
Duration :: 2 days
Course Delivery :: Classroom
Credits :: 1.5 Credits to ITIL
PMI® PDUs: :: 16 | | Language | Course ID | | English | ITL9222CL | | Japanese | ITLJ9222CL |
|
|
| Â | Â |
| Â | |
| Â | Â |
| Â | Course Description - |
|  | This course introduces the learners to ITIL®, ITSM and the key processes, which are part of the ITIL® Best Practices Framework.
This course is an intensive 2-day course, which introduces the concepts of IT Service Management (ITSM) and how to apply the industry standard IT Infrastructure Library (ITIL®) Service Support and Service Delivery principles within an IT department/organization. |
| Â | Â |
| Â | Audience - |
| Â | IT Support Staff, IT Consultants, Key Business Users, IT Developers. |
| Â | Learning Objectives - |
| Â | At the end of this course, you will be able to:
- Identify the various ITIL processes that can be implemented in an organization.
- Identify the benefits of implementing each ITIL process in an organization.
- Identify the basic concepts related to each ITIL process.
- Identify the activities and roles involved in each process.
- Identify the relationship of each ITIL process with other processes.
- Identify the factors that affect the effectiveness of each ITIL process.
|
| Â | Course Organization Logistics - |
| Â | - Classroom with U-shaped seating arrangement
- Whiteboard, projector, flipchart
- 2 days, 08:00 – 17:30
|
| Â | Â |
| Â | Prerequisites - |
| Â | None, though a familiarity with IT service delivery would be helpful. |
| Â | Â |
| Â | Course Student Material - |
| Â | - Copy of visual aids used in the classroom
- Practice exam and key definitions
- ITSM Handbook
- Recommended reference materials: Foundation of ITIL Service Management (ISBN 9077212582).
|
| Â | Â |
| Â | About the Examination - |
| Â | - The exam is a closed book, multiple choice set of 40 questions
- The pass score is 65% or 26 out of 40.
- The exam lasts 1 hour.
|
| Â | Â |
| Â | Credits - |
| Â | - Upon successful passing of the ITIL v2 Foundation exam, the student will be recognized with 1.5 credits in the ITIL qualification scheme.
- Project Management Institute – Professional Development Units (PDUs) = 16
|
| Â | Â |
| Â | Agenda - |
|  | | Day1 | Day2 | | Kickoff and introduction | Recap of previous day | | Goal and purpose of ITIL | Service Level Management | | Service Desk | Availability Management | | Incident Management | Capacity Management | |  |  | |  |  | | Lunch | | Problem Management | IT Service Continuity Management | | Configuration Management | Financial Management | | Change Management | Security Management | | Release Management | Exam Preparation Guidance | |  | Examination (if applicable) | | Homework (review of day’s material) |  |
|
| Â | Â |
| Â | Ordering Options - |
|  | | Description | Course | | V2 Foundation Course – Materials printed by ITpreneurs | ITL9222MPI | | V2 Foundation Course – Materials printed by partners | ITL9222MPP | | V2 Foundation Course –Paper exam | ITL9222XP | | V2 Foundation Course –Online exam | ITL9222XO | | V2 Foundation Course –Instructor | ITL9222I |
|
| Â | Â |
| Â | ITpreneurs Training Material Accreditation Status |
| Â | Â |
| Â |  Â  |
|  | ITIL ® is a Registered Trade Mark, and Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S.Patent and Trademark Office.The Swirl logo™ is a Trade Mark of the Office of Government Commerce.
R.E.P. ® is a registered service and membership mark of Project Management Institute Inc. ,
PMI® is a registered trade and service mark of Project Management Institute, Inc. |
