‘Houston, we have a problem’

Fifty-five hours and fifty-five minutes into the mission. Imagine you are on board Apollo 13 when one of your crewmembers reports hearing a loud ‘bang’. Your spacecraft is slowly dying. You have a serious problem, unless you and the ground support staff start working as a team to solve this problem. But remember, time is running out, fast! Welcome to the ‘Apollo 13 – an ITSM case experience™’ simulation game.

In this unique course, you will learn the basics of ITIL along with the exciting experience of a business simulation game, based on the actual Apollo 13 mission. The ITIL Foundation Certification course introduces concepts of IT Service Management (ITSM) based on the industry standard IT Infrastructure Library (ITIL) and describes how this can be applied within an IT organization. This course prepares students to take on the ITIL Foundation examination and helps students recognize the success factors in applying ITIL best practices.

This course integrates the theoretical learning focus of the traditional ITIL Foundation Certification class with the excitement and unique learning experience of the Apollo 13 business simulation game. Based on the true story of the near-tragic Apollo 13 mission, the participants immediately put to practice their newly acquired ITIL learning in a team environment, focused on bringing the astronauts home to safety, and realizing a set of service level agreements. The game is played in four rounds in which each of the ITIL processes are experienced first hand.