| | | |  | Certificates :: ITIL® V3 Manager Bridge,
ITIL ® V3 Expert, ITIL ® V3 Intermediate Capability RCV, OSA, SOA, PPO
Duration :: 10 days
Course Delivery :: Classroom
Credits :: 5 (Manager Bridge) plus 16 (Capability modules) to ITIL Expert | | Language | Course ID | | English | ITL93BCTTTC |
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| | Course Description - |
| | This intensive, 10-day classroom course is designed for ITpreneurs partner Accredited Trainers who wish to deliver ITIL v3 Intermediate courses. An ITpreneurs Master Instructor delivers this course and prepares the instructor candidates for delivering the ITIL® v3 Intermediate Capability courses. Participants will learn about the principles and core content of the Service Lifecycle approach to IT Service Management according to ITIL v3, along with the changes from previous versions of ITIL. Although this course prepares the participants to pass the Manager Bridge exam as well as all the Intermediate exams, enabling them to achieve the ITIL Expert certification level, the focus is as much on a review of ITpreneurs’ training material. This includes the ITIL v3 Service Lifecycle and processes associated with all Capability modules, such as Release Control & Validation (RCV), Operational Support & Analysis (OSA), Service Offerings and Agreements (SOA), and Planning, Protection, and Optimization (PPO). Exams for these courses are scheduled during the training days.
This high-intensity training is conducted at a fast pace and involves long days in the classroom followed by further study requirements during the free time. ITpreneurs’ courseware is designed using an engaging, scenario-based approach to learning the core disciplines of the ITIL best practices. |
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| | Additional Value - |
| | In addition to completing all ITIL v3 Intermediate Capability exams and the ITpreneurs’ Course Familiarization (ICF) Training required to deliver these courses as a trainer, the participants will also feel prepared to take all ITIL v3 Intermediate Lifecycle exams. They can schedule these exams later, on their own. |
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| | Audience - |
| | ITIL Accredited Instructors with v2 Service Manager and v3 Foundation or v2 Foundation Bridge certificates who want to get the ITIL v3 Expert level certification, together with the ITIL v3 Intermediate Capability certificates to become eligible to teach the v3 Service Managers Bridge along with the ITIL v3 Intermediate Capability modules. |
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| | Learning Objectives - |
| | At the end of this course, the learner will gain competencies to:
- Understand the reasons for the ITIL v3 update.
- Learn the concepts of Service Management as a Practice.
- Understand the Service Lifecycle at the core of ITIL v3.
- Be confident in the general concepts, definitions, key principles, and models of ITIL v3.
- Comprehend how the Service Management processes and functions contribute to the Service Lifecycle and be able to explain the objectives, scope, concepts, activities, key metrics (KPIs), roles, and challenges for all the ITIL v3 processes.
- Know how technology enables the Service Lifecycle and how other complementary guidance aligns with ITIL v3.
- Understand implementation considerations.
- Identify the activities, methods, and functions used in each Lifecycle process.
- Understand the application of the processes, activities, and functions to achieve operational excellence.
- Learn how to measure performance.
- Understand technology and implementation requirements.
- Identify the challenges, Critical Success Factors (CSFs), and Risks.
- Understand how the Service Lifecycle exams differ from the Capability exams.
- Comprehend the design methodology of ITpreneurs’ course material.
- Appreciate the unique trainer skills required to teach these courses.
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| | Course Organizational Logistics - |
| | - Maximum of 12 students with 1 instructor
- Classroom with U-shaped seating arrangement
- 2 breakout rooms, with whiteboard, flipchart, and projector
- Previous ITIL Certificate numbers and EI Accredited Trainer confirmation need to be provided prior to the start of the course
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| | Prerequisites - |
| | - EXIN/ISEB/APMG/Loyalist or other recognized EI Accredited Trainer status
- V3 Foundation or v2 Foundation + v3 Foundation Bridge certificates (to take the Capability exams)
- Manager’s Certificate in IT Service Management (ITIL versions 1 or 2) to take the Service Manager Bridge exam
- Familiarity with the content of the five ITIL Service Lifecycle Core publications
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| | Course Student Material - |
| | Students receive a copy of the classroom presentation and instructor material. There are no direct reference materials required for this course; however, the students do have a choice of supplementing this course with reference materials available on the market. The list shown below is not intended as a direct endorsement by ITpreneurs, but as a reference list for the students in their consideration of supplemental material: |
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| | | The Official Introduction to the ITIL® Service Lifecycle | ISBN: 9780113310616 | | ITIL v3 Key Element Guides: | | | Service Strategy | ISBN: 9780113310708 | | Service Design | ISBN: 9780113310715 | | Service Transition | ISBN: 9780113310722 | | Service Operation | ISBN: 9780113310739 | | Continual Service Improvement | ISBN: 9780113310746 | | ITIL v3 Core Publications | ISBN: 9780113310500 |
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| | Some of the ITIL best practice books are available in electronic PDF, printed book, and online subscription form. |
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| | About the Examination - |
| | Generic: - It is recommended that students should complete at least 20 hours of personal study for each course by reviewing the syllabus and the associated areas of the ITIL Service Management Practice core guidance, in particular the Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement publications, in preparation for the examinations.
For the Manager Bridge exam: - The exam is in closed-book, 20-question, and multiple-choice format, based on 10 scenarios (2 questions each). The pass score is 80% (16 out of 20 questions).
- Candidates sitting the examination in a language other than their first are allowed a maximum of 120 minutes and the use of a dictionary (only for paper-based exams).
- The exam lasts for 90 minutes.
For each of the Intermediate exams (RCV, OSA, SOA, and PPO): - The exam is a closed-book exam with eight (8) multiple‐choice, scenario‐based, gradient‐scored questions.
- The exam duration is a maximum of 90 minutes for all candidates in their respective language (candidates sitting the examination in a language other than their first are allowed a maximum of 120 minutes and the use of a paperbased dictionary; only paper-based exams)
- Each question will have 4 possible answer options, one of which is worth 5 marks, one of which is worth 3 marks, one of which is worth 1 mark, and one that is a distracter and receives no marks.
- The pass score is 28/40 or 70%.
- The Distinction pass score is under consideration.
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| | Credits - |
| | For the Manager Bridge: - Upon successfully passing the ITIL v3 Service Manager Bridge exam, the student will be recognized with 5 credits in the ITIL qualification scheme. Together with the 17 credits for the ITIL v1 or v2 Service Manager certificate, the candidate will get the ITIL Expert level certification after passing the Manager Bridge exam.
Per Capability module: - Upon successfully passing the ITIL v3 Capability exam, the student will be recognized with 4 credits in the ITIL qualification scheme per Capability module.
Total credits in this boot camp: - ITIL Qualification credits: 5 for Manager Bridge, 16 for Intermediate Capability Modules
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| | General Agenda Format - |
| | | | Day1 | Day2 | Day3 | Day4 | Day5 | | Morning | Introduction Service Management as a Practice | Service Strategy Service Design | Service Design | Service Transition | Service Operation | | Afternoon | Service Strategy | Service Design | Service Transition | Service Transition | Service Operation | | | Day6 | Day7 | Day8 | Day9 | Day10 | | Morning | Service Operation | Continual Service Improvement | Day off/Study | Exam Manager Bridge | Exam OSA
Exam SOA | | Afternoon | Continual Service Improvement | Exam Preparation | Day off/Study | Exam RCV | Exam PPO |
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| | Ordering Options - |
| | | Description | Code | | v3 Expert and Intermediate Boot Camp – Materials printed by ITpreneurs | ITL93BCTTTCMPI | | v3 Expert and Intermediate Boot Camp – Materials printed by partners | ITL93BCTTTCMPP | | v3 Expert and Intermediate Boot Camp – Online exam | ITL93BCTTTCXO | | v3 Expert and Intermediate Boot Camp – Paper exam | ITL93BCTTTCXP | | v3 Expert and Intermediate Boot Camp – Instructor | ITL93BCTTTCI |
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| | ITpreneurs Training Material Accreditation Status |
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