Making Sense of the ITIL® Certification Scheme
There are many paths to take in the new ITIL training certification scheme. The path you choose will depend on factors such as your role within IT, your career aspirations, your previous ITIL certifications and the final certification recognition you want to achieve. As your thought-leadership partner, ITpreneurs is pleased to be the first to offer this detailed role-based analysis of possible course combinations along with the associated value of this training for each role in a typical IT organization. Just click on a role in the org chart to view the various course combinations. These IT role/package combinations are recommendations only, as there are many paths within the ITIL Qualification Scheme you can take to achieve your training needs. You can enter any of the recommended study paths with an existing v3 Foundation or v2 Foundation + v3 Foundation Bridge certificate(s). | | |
Typical Role | Training Value | Recommended Packages | Courses | CIO/CTO/IT Director | Packages focus on the knowledge and skills to: - Present, position and articulate value of IT in support of the business
- Develop and deliver IT strategy aligned to business requirements
- Lead and support Continual Service Improvement programs
- Manage and control service delivery and processes within Service Lifecycle phases
Additional Best Practice courses of interest for this role: - COBIT® Foundation
- COBIT Executive Workshop
- ITIL Expert "Fast-Path" Package – for holders of v2 Service Manager certificate
| ITIL Expert Lifecycle Package ITIL Expert Certificate    
| - Service Strategy Lifecycle
- Continual Service Improvement Lifecycle
- Service Design Lifecycle
- Service Transition Lifecycle
- Service Operation Lifecycle
- Managing Across the Lifecycle
| Business Knowledge Pack Certificates received for each successful exam
| - Service Strategy Lifecycle
- Continual Service Improvement Lifecycle
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| | | | Typical Role | Training Value | Recommended Packages | Courses | IT Infrastructure & Application Management (Directors / Managers) | Packages focus on the knowledge and skills to: - Manage and control service delivery and processes within the Service Design & Transition Lifecycle phases of the Service Lifecycle
- Operate and manage within the processes to protect and optimize services
- Present, position and articulate value of IT in support of the business
- Support, manage, control and lead Continual Service Improvement programs
Additional Best Practice courses of interest for this role: | Infrastructure Management "In-Depth" Package ITIL Expert Certificate
| - Service Design Lifecycle
- Service Transition Lifecycle
- Planning Protection & Optimization Capability
- Service Offerings and Agreements Capability
- Continual Service Improvement Lifecycle
- Managing Across the Lifecycle
| Infrastructure Management Knowledge Pack Certificates received for each successful exam
| - Service Design Lifecycle
- Service Transition Lifecycle
- Continual Service Improvement Lifecycle
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| | | | Typical Role | Training Value | Recommended Packages | Courses | IT Operations Management (Directors / Managers) Also includes Service Desk Director / Manager | Packages focus on the knowledge and skills to: - Manage and control service delivery and processes within the Service Transition & Service Operation phases of the Service Lifecycle
- Operate and manage within the processes to operate, support and analyze services
- Design, lead and manage service offerings and agreements with a focus on Portfolio Management, Demand Management, Financial Management and Supplier Management
- Present, position and articulate value of IT in support of the business
- Support, manage, control and lead Continual Service Improvement programs
Additional Best Practice courses of interest for this role: | IT Operations Management "In-Depth" Package ITIL Expert Certificate
| - Service Operation Lifecycle
- Service Transition Lifecycle
- Operational Support & Analysis Capability
- Service Offerings and Agreements Capability
- Continual Service Improvement Lifecycle
- Managing Across the Lifecycle
| Operations Management Knowledge Pack Certificates received for each successful exam
| - Service Operation Lifecycle
- Service Transition Lifecycle
- Continual Service Improvement Lifecycle
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| | | | Typical Role | Training Value | Recommended Packages | Courses | Quality, Risk & Compliance Management Includes roles such as: IT Quality Assurance Director / Manager, COBIT Project Director / Manager, IT Risk & Compliance Director / Manager | Packages focus on the knowledge and skills to: - Assess and manage risk associated with IT service delivery in support of compliance, regulatory and quality initiatives
- Support, manage and control Continual Service Improvement programs
Additional Best Practice courses of interest for this role: - ISO/IEC 20000 Auditor
- COBIT Foundation
- Implementing IT Governance Using COBIT and Val IT
- The Implications of Compliance on IT
- COBIT for Sarbanes-Oxley
| Quality, Risk & Compliance Management Knowledge Pack Certificates received for each successful exam
| - Continual Service Improvement Lifecycle
- Planning, Protection & Optimization Capability
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| | | | Typical Role | Training Value | Recommended Packages | Courses | Account / Business Relationship Management Includes roles such as: Account Director / Manager, BRM Director / Manager, Service Level Management Process Owner / Manager | Packages focus on the knowledge and skills to: - Understand and apply IT strategy in support of the business
- Design, lead and manage service offerings and agreements with business clients of IT services
- Support, manage and control Continual Service Improvement programs
Additional Best Practice courses of interest for this role: | Account / Business Relationship Management Knowledge Pack Certificates received for each successful exam
| - Continual Service Improvement Lifecycle
- Service Offerings & Agreements Capability
- Service Strategy Lifecycle
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| | | | Typical Role | Training Value | Recommended Packages | Courses | Business Analyst | Packages focus on the knowledge and skills to: - Understand and apply IT strategy in support of the business
- Support Continual Service Improvement programs
Additional Best Practice courses of interest for this role: | Business Knowledge Pack Certificates received for each course
| - Continual Service Improvement Lifecycle
- Service Strategy Lifecycle
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| | | | Typical Role | Training Value | Recommended Packages | Courses | IT Front-Line Staff Includes Analyst & Coordinator roles in the IT Infrastructure, IT Application, IT Operations, NOC, Service Desk groups | Packages focus on the knowledge and skills to: - Operate and manage within the processes to plan, protect, optimize, release, control, validate, operate, support and analyze services and service delivery
- Support and deliver within Continual Service Improvement programs
Additional Best Practice courses of interest for this role: | Infrastructure Front-Line Knowledge Pack Certificates received for each successful exam
| - Release Control & Validation Capability
- Planning Protection & Optimization Capability
- Continual Service Improvement Lifecycle
| Operations Front-Line Knowledge Pack Certificates received for each successful exam
| - Release Control & Validation Capability
- Operational Support & Analysis Capability
- Continual Service Improvement Lifecycle
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| | | | Typical Role | Training Value | Recommended Packages | Courses | General IT & Business Staff | The training at this level focuses on the basic framework of the ITIL best practice at an introductory level to: - Ensure all applicable staff are positioned for success within a larger IT Service Management initiative
| IT & Business Staff Awareness Sessions | Basic awareness of best practice concepts and organizational targets (no exam) | IT & Business Staff Knowledge Pack Certificates received for each successful exam
| Foundation |
| | | | Typical Role | Training Value | Recommended Packages | Courses | ITSM Professionals Includes ITIL/ITSM Consultant, ITIL/ITSM Trainer, ITIL/ITSM Program Director/ Manager | Packages focus on the knowledge and skills to: - Present, position and articulate value of IT in support of the business
- Operate, manage and control service delivery within all phases and processes of the Service Lifecycle
- Design, lead, manage and support Continual Service Improvement programs
- Lead Service Management programs and consult clients on ITIL best practice application as best suits their unique business situations and goals
- Gain the required certification to lead instruction for these courses
Additional Best Practice courses of interest for this role: - ISO/IEC 20000 Consultant
- COBIT Foundation
- Implementing IT Governance Using COBIT and Val IT
- Implications of Compliance on IT
| ITIL Expert Lifecycle Package ITIL Expert Certificate
| - Service Strategy Lifecycle
- Continual Service Improvement Lifecycle
- Service Design Lifecycle
- Service Transition Lifecycle
- Service Operation Lifecycle
- Managing Across the Lifecycle
| ITIL Expert Capability Package ITIL Expert Certificate
| - Planning Protection & Optimization Capability
- Release Control & Validation Capability
- Operational Support & Analysis Capability
- Service Offerings & Agreements Capability
- Managing Across the Lifecycle
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| | | | Typical Role | Training Value | Recommended Packages | Courses | ITSM Process Owners | Packages focus on the knowledge and skills to: - Present, position and articulate value of IT in support of the business
- Manage and control service delivery and processes within the phases of the Service Lifecycle
- Design, lead, manage and support Continual Service Improvement programs
- Lead Service Management programs, applying ITIL best practice as best suits the organization’s business situation and goals
Additional Best Practice courses of interest for this role: - ISO/IEC 20000 Consultant
- COBIT Foundation
- Implementing IT Governance Using COBIT and Val IT
| ITIL Expert Lifecycle Package ITIL Expert Certificate
| - Service Strategy Lifecycle
- Continual Service Improvement Lifecycle
- Service Design Lifecycle
- Service Transition Lifecycle
- Service Operation Lifecycle
- Managing Across the Lifecycle
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| | | | Typical Role | Training Value | Recommended Packages | Courses | ITSM Process Manager | Packages focus on the knowledge and skills to: - Present, position and articulate value of IT in support of the business
- Operate and manage within the processes to plan, protect, optimize, release, control, validate, operate, support, analyze, services and service delivery
- Design, manage and support service offerings and agreements with business clients of IT services
- Support, manage, control and deliver within Continual Service Improvement programs
- Manage IT Service Management programs, applying ITIL best practice as best suits the organization’s business situation and goals
Additional Best Practice courses of interest for this role: - ISO/IEC 20000 Consultant
- COBIT Foundation
- Implementing IT Governance Using COBIT and Val IT
| ITIL Expert Capability Package ITIL Expert Certificate
| - Planning Protection & Optimization Capability
- Release Control & Validation Capability
- Operational Support & Analysis Capability
- Service Offerings & Agreements Capability
- Managing Across the Lifecycle
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| | | | Typical Role | Training Value | Recommended Packages | Courses | Program/Project Manager | Packages focus on the knowledge and skills to: - Understand management of change and project management interfaces as applicable to the transition of IT services from design through to operation
- Support, manage and control Continual Service Improvement programs
Additional Best Practice courses of interest for this role: | Program / Project Manager Knowledge Pack Certificates received for each successful exam
| - Continual Service Improvement Lifecycle
- Service Transition Lifecycle
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| | | | Special Notes on Package Recommendations:
Note 1:
The Role-based perspective on ITIL v3 education is designed to give you appropriate depth of knowledge based on your role. Some packages are based on a combination of “like” Capability and Lifecycle courses. These recommendations don’t emphasize the credit requirements to become an ITIL expert as much as they focus on helping you become a well-rounded specialized Practitioner. However, if the ITIL Expert certification is your desired target, you may want to consider following the APMG v3 “Option Routes” noted in the v3 Path to ITIL Expert certification section of the downloadable .pdf document. The APMG optional study routes focus on recommended combinations of ITIL courses to ensure a balanced study path in preparation for the ITIL Expert certification via the Managing Across the Lifecycle course.
Note 2:
Professional ITIL trainers should refer to their Examination Institute / Accredited Training Provider to determine full certification requirements for training delivery.
Note 3:
All recommended packages require v3 Foundation or v2 Foundation and v3 Foundation Bridge certificate(s) as a pre-requisite.
Note 4:
ITIL ® is a Registered Trade Mark, and Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office. COBIT® is a registered trademark of ISACA and the IT Governance Institute. |
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