ITIL courses, course material and trainersInformation Technology Infrastructure Library (or ITIL) is a collection of best practices for the management and delivery of IT services and IT infrastructure. The ITIL Best Practice and associated certification scheme is currently offered in two versions – ITIL v2 and v3. These two versions are only available for a limited transition period because the plan is that ITIL v3 will completely replace v2 over time. The key difference is that v3 articulates the relationship between IT and the business far more clearly than its predecessor does. Instead of focusing on processes, ITIL v3 considers a wider view of IT by delving into the entire lifecycle of a service, from its initial planning to its final retirement. This allows a more-thorough treatment of strategic options, functions, roles and responsibilities, as well as continual improvement.
|
