ITIL v3 Foundation Exam Preparation Guide

Certificate: None Duration: 2 hours Course Delivery: Self-Paced E-Learning Credits: None in the ITIL® scheme Course ID: ITL9320EP Language: English

Course Description:

The v3 Foundation Exam Preparation Guide contains a summary of the ITIL® concepts and processes and provides the learner with the tools to prepare to write the ITIL® v3 Foundation exam. This exam preparation guide offers you a content refresher tool, an overview of the exam with strategies to successfully approach this exam, a printable Quick Reference Card and First Aid Kit, and a 1‐hour simulated exam.

The ITIL v3 best practice is composed of five core disciplines:

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

These disciplines represent a Service Lifecycle framework that enhances alignment with the business while demonstrating business value, improving ROI, and enabling IT to solve specific operational needs.

Audience:

Anyone planning to take the ITIL® v3 Foundation Exam.

Learning Objectives:

At the end of this course, learners will be able to:

• Become acquainted with the questions of the Foundation Certification Exam.
• Understand how to answer the certification questions.
• Evaluate your existing knowledge level and training the gaps that exist.

Course Organizational Logistics:

Pentium IV, Internet Explorer 6.x, Cookies enabled, JavaScript enabled, Macromedia Flash Player 8.0 and above, speakers or a headset, minimum 1024 x 768 pixel resolution, broadband Internet connection

Prerequisites:

None

Course Student Material:

Learners will be able to print various components of this course, along with a Quick Reference Card and a First Aid Kit. There are no direct reference materials required for this course; however the student does have a choice of supplementing this course with reference materials available on the market. The list shown below is not intended as a direct endorsement by ITpreneurs, but is intended as a reference list for students in consideration for supplemental material:

Some of these books are also available as electronic .pdf and online subscription versions.

About the Examination:

• There is no exam associated with the v3 Foundation Exam Preparation Guide product on its own.
• However, access to the v3 Foundation Exam can be ordered with the v3 Foundation Exam Preparation Guide product.

Credits:

• None in the ITIL scheme for the v3 Foundation Exam Preparation Guide completion itself.
• If the v3 Foundation Exam option is selected with the v3 Foundation Exam Preparation Guide, upon successful passing of the ITIL v3 Foundation exam, the student will be recognized with 2 credits in the ITIL qualification scheme.

Course Contents :

• ITIL® Summary Notes
• Exam Facts
• Exam Question Structure
• Successful Exam Strategies
• Mock Exam

Ordering Options: