ITIL v3 Extended Awareness Course

Certificate: None Duration: 6 hours Course Delivery: Self-Paced E-Learning Credits: None in the ITIL® scheme Course ID: TL9312E Language: English

Course Description:

The ITIL Extended Awareness course introduces learners to the ITIL best practices framework and the IT Service Management processes to provide an overview of the key concepts of ITIL with a focus on the Service Lifecycle approach to managing the design and delivery of IT services to the business. This self-paced e-learning course structure is ideal for those who require a basic understanding of the ITIL best practice in a time-efficient manner. As the first step towards building organization-wide ITIL competency, the ITIL Extended Awareness Course lays down the foundation for comprehensive ITIL understanding and specifically addresses the key IT staff and business users who might not opt to get certified for ITIL Foundation level but needs a critical understanding of ITIL.

Audience:

Anyone interested in learning about ITIL/ITSM at a high level, the primary participants for this course are IT Support/Delivery Services staff, IT developers, Key business users, IT leadership, C-level

Learning Objectives:

At the end of this course, the participant will be able to:

• Identify the history of ITIL as an international best practice for IT services.
• Articulate the structure of ITIL and its significance as a framework to guide IT and business.
• Identify the Service Lifecycle approach of ITIL v3.
• Know the purpose and objectives of each of the Service Lifecycle Phases of ITIL v3 List the processes and functions associated with the Service Lifecycle approach of ITIL v3 and have a very high-level understanding of their value to the business as part of the Service Lifecycle.
• Understand how ITIL v3 fits in with other compliance, regulatory, and IT frameworks. Understand the key elements of the ITIL Programs (People, Processes, Partners, and Products).

Practical Information About the Course:

• This is a modular self-paced e-learning course that allows you to study the principles and key terminology of ITIL.
• A case study is used throughout the course; this helps participants to relate the ITIL theory to practical day-to-day situations.
• A practical quiz is included at the end of the course to validate that participants fully understand the subject of the course. This quiz can also be used by enterprises to validate that students completed the course.
• Participant progress and performance information is stored and advanced reporting possibilities are available in a printable format.
• This course typically runs in an ITpreneurs hosted learning environment but can also be integrated in the Learning Management System of customers. ITpreneurs follows common e-learning standards to do this.
• Access to the course is for 90 days, an extension is possible if you are not able to complete the course in this time.
• Access to e-learning modules requires a high-speed Internet connection, Internet Explorer 7.0 or higher, a headset, and a microphone.

Course Modules:

• Introduction to ITIL
• Service Management as a Practice
• Service Lifecycle
• ITIL v3 Service Lifecycle Process and Functions
• Complementary Industry Guidance
• ITIL Program Hints and Tips
• Awareness Quiz

Prerequisites:

None