Kepner-Tregoe® Foundation Certification & Advanced Workshop

Participants who complete the accredited two-day Kepner-Tregoe Foundation course are eligible to take the certification exam, consisting of 40 multiple-choice questions that test candidates’ understanding of the contents of the course syllabus.

The closed-book exam is 60 minutes in duration. Non-native English speakers will have up to 90 minutes to complete the exam and are allowed to use a dictionary. The passing grade is 70% – 28 correct answers out of 40. Successful candidates will receive Kepner-Tregoe Foundation Certification by Kepner-Tregoe and ITpreneurs

Advanced Kepner-Tregoe Workshop for Problem and Incident Management

Further training in the Kepner-Tregoe approach to customer issue troubleshooting and resolution is offered in a two-day Advanced Workshop. The workshop is designed to enable participants to apply the concepts learned in the Kepner-Tregoe Foundation course, which is a pre-requisite for attending.

The workshop is ideal for anyone who requires a deeper understanding of Kepner-Tregoe methodology in order to apply it in their daily roles to enhance Incident and Problem Management performance, and is well-suited to Problem Managers and Incident Managers.