A Behind-The-Scenes Look at ITIL Practitioner – How You Can Be Part of It

We love to bring expertise together to develop great new courses. For the new ITIL Practitioner course, we are taking this to the next level. Over 80 people have signed up for the ITIL Practitioner Review Board!

The Added Value of the Review Board for ITIL Practitioner

The review board is of great value to us and to its members. This is especially true for the new ITIL Practitioner qualification. We will share the latest information on the qualification, share status updates on our course development project, and collect feedback on the courseware. The review board supports the design team in making the right choices. The design team consists of Marcel Foederer, Mike Vikdal, Christian Nissen, Ellen Schuurink and is headed by our lead author and master trainer Simone Jo Moore.

ITIL -certification-scheme including ITIL Practitioner

Some Stats on ITIL Practitioner

As the large part of the Review Board consists of active consultants and dedicated trainers, not everyone could join us on our kick-off, on Monday, 19 October. However, the 36 people who joined were very attentive and loved answering our poll questions on ITIL Practitioner:

ITIL Practitioner Expectations

As expected, the majority (84%) is as excited as we are about this new certification. Currently not all information is – available yet; the certification ( i.e. the syllabus and exam) is still under development by the AXELOS Architect team. We therefore work with what we know and have commenced with the development of a course for real practitioners.

Real Practitioners: Able to Run an Improvement Initiative (Big or Small) Within Their Own Organization

It’s our ambition to develop a highly interactive course that is fun to teach, engaging to participate in, and provides the tools required to start your own improvement initiative after the course. And of course, it results in candidates passing the ITIL Practitioner exam.

We apply the following instructional strategies:

  • Learning by doing
  • New media (video)
  • Continuous Learning

When we asked the review board members what they would expect a practitioner certification course to focus on, we loved the answers! Below is an illustration of the answer:

ITIL Practitioner Components For Training Materials

However, we should not forget that the desired end-result of the participants is successfully passing the exam. We are focusing on developing a course with an interesting and relevant case study.

An Impression of the Powerful Case Study

Here is an impression of a case study used in the course that keeps learners and trainers on their toes. Easy Journey Airways is a service-centric organization that wants to improve the customer journey. There are three candidate initiatives that the CEO will present in a video message and the learners need to assess (current state assessment plan) which initiative would present the best solution (‘Where are we now?’ [in the CSI approach]). These initiatives can be categorized as New Service, Disruption, or Improving existing Service.

ITIL Practitioner Case Study

Depending on the group’s’ interest and the results of the first assignment, the instructor can select any of the three scenarios. This makes every course delivery different, which keeps the instructors engaged and at their best behavior and teaches the learners how to practice ITIL in a real-lifelike environment.

Back to The ITIL Practitioner Review Board

During the session we showcased the prototype and got some great suggestions on the agenda, modules names, activities, and lectures. Currently the review board members are taking a close look the prototype while we wait (excitedly) for the final syllabus.

The review board offers you the opportunity to be part of ITIL Practitioner’s genesis. Save your seat and join the ITIL Practitioner Review Board. Other ways to stay up-to-date is by following #ITILPractitioner on social media.

Ellen Schuurink
Ellen Schuurink studies the art of learning. Being a cognitive psychologist, she has the background and knowledge of the science of learning. Having the theoretical knowledge on how the brain works, how we store information and how we retrieve information helps her design and conceptualize innovative learning products. With her creative mind and feel for technology, she is able to turn concepts into products.