How do you get all your IT staff to be on the same page quickly and effectively in terms of conforming and enhancing the ITIL 4 PRACTICES? The Problem-solving for ITIL® methodologies can help with this. This methodology is the “how-to” for many of the ITIL practices, dimensions, and guiding principles. We can help with…

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ITIL 4 has evolved from the previous Life Cycle Model to a Service Value System and the Service Value Chain Activities. With this came the introduction of Guiding Principles, Four Dimensions, Governance, and Practices. The various practices embodied in General Management, Service Management, and Technical Management Services have become more professional and rely heavily on…

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One of the key ideas of the new ITIL 4 approach is to create value together. Creating value in collaboration with both your suppliers/vendors and customers. The key is to have the “chain of development and delivery” as strong as possible. In the old days, we generally expected the Supplier/Vendor to be the Solution Provider…

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Occasionally you might get a learner who isn’t as open about changing to ITIL 4 as we are. Human nature is to resist change – resistance that can manifest itself in many ways, from foot-dragging and passivity to outright sabotage during training deliveries. Now that we are only weeks away from the introduction of ITIL 4,…

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Please note that the questions in this blog post only cover the information that has been made public about the ITIL 4 scheme. We provide our partners with a much more detailed FAQ (including the transition module, important dates, translations, trainer information, and courseware information) which you can access through your Leapest account. What is…

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At ITpreneurs, we produce extensive sets of courseware with pre-course reading, instructor guides, coursebooks, reference materials, case studies, and more. We specifically do not stick to only a printed book or even just an ebook. The reason is that we all prefer to learn differently, at different paces, at different levels, and in different ways.…

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It is August, and for most Europeans, that means it is time to celebrate their vacation. A time to take a well-deserved break from business, school, or study. For me, it means time to prepare for what will be coming in the last months of the year. It will be September by the time everyone…

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As a member of the AXELOS Lead Architect Team where I am involved in the development of the new version of ITIL I want to share some information about the underlying reason for the update of ITIL (ITIL4), the current status of the development of ITIL4 and how the AXELOS team operates to create a…

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Recently, I wrote 7 tips for trainers to deliver an ITIL Practitioner course. But, of course, there’s more you can do to deliver a successful, practical course. In particular, three skills I recommend you perfect: profiling skills, questioning skills, and observation skills. 1. Profiling Skills You’ve probably seen one of the Crime Scene Investigation (CSI)…

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For his blog post, we could also have used the headline “Playing Dr. Jekyll and Mr. Hyde During Your ITIL Practitioner Delivery”. But who’s Mr. Jekyll and who’s Mr. Hyde? The ITIL Practitioner course is developed by practitioners for practitioners. Having been part of the ITIL Practitioner course development at ITpreneurs, I realized that it’s…

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