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Posts by Marcel Foederer

6 Simple Tips for a More Productive Virtual Classroom

By Marcel Foederer | April 6, 2020

Some IT training providers are yet to be persuaded of the value of using virtual classrooms. Many of them anticipate problems that may occur during a virtual session. As a…

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Put your ITIL® 4 Practices on Steroids

By Marcel Foederer | April 23, 2019

How do you get all your IT staff to be on the same page quickly and effectively in terms of conforming and enhancing the ITIL 4 PRACTICES? The Problem-solving for…

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What Do You Get When You Integrate ITIL® 4 With RCA?

By Marcel Foederer | April 1, 2019

ITIL 4 has evolved from the previous Life Cycle Model to a Service Value System and the Service Value Chain Activities. With this came the introduction of Guiding Principles, Four…

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Use Structured Collaboration to Co-Create Value in ITIL® 4

By Marcel Foederer | March 28, 2019

One of the key ideas of the ITIL 4 approach is to create value together. Creating value in collaboration with both your suppliers/vendors and customers. The key is to have…

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How and why to deal with changing to ITIL® 4

By Marcel Foederer | January 11, 2019

Occasionally you might get a learner who isn’t as open about changing to ITIL 4 as we are. Human nature is to resist change – resistance that can manifest itself in…

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The ITIL® 4 Scheme explained

By Marcel Foederer | October 23, 2018

Please note that the questions in this blog post only cover the information that has been made public about the ITIL 4 scheme. We provide our partners with a much…

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Courseware: Why One Size Doesn’t Fit All

By Marcel Foederer | October 5, 2018

At ITpreneurs, we produce extensive sets of courseware with pre-course reading, instructor guides, coursebooks, reference materials, case studies, and more. We specifically do not stick to only a printed book…

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Getting Ready for The Last 4 Months

By Marcel Foederer | August 13, 2018

It is August, and for most Europeans, that means it is time to celebrate their vacation. A time to take a well-deserved break from business, school, or study. For me,…

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Updating The Library – ITIL® 4

By Marcel Foederer | July 5, 2018

As a member of the AXELOS Lead Architect Team where I am involved in the development of the new version of ITIL I want to share some information about the…

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Three Required Skills to Successfully Deliver IT Training

By Marcel Foederer | April 1, 2016

Recently, I wrote 7 tips for trainers to deliver an ITIL Practitioner course. But, of course, there’s more you can do to deliver a successful, practical course. In particular, three…

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