Posts by Mark Smalley
Choose Your Own IT Management Improvement Battles
Have you ever been involved in a project or program to improve an IT function’s way of working? And how did it go? Many of these improvement initiatives end in tears. Let’s change that. The people who are tasked with the actual improvement seem to get bogged down by their day-job, resulting in disappointment and…
Read MoreHow Can Your ITSM ‘Ops’ Clients Use ASL to Improve Collaboration with ‘Dev’?
Long gone are the days that IT was run by men in white coats who had an all-round understanding of the whole IT domain. Whether it was hardware, system software or applications, development or operations, they knew their stuff. Even the business seemed to be within their domain, in the sense that the business entrusted…
Read MoreTOGAF and BiSL: Where Architecture Meets Information Management
Somebody recently commented that architects are the “brakes” of an enterprise. They often seem to come up with reasons why something shouldn’t be done. But, just think about the function of a car’s brakes. They enable the car to travel faster and safer… This article compares the scope and perspective of the TOGAF® 9 and…
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