Bill Gates predicted during a TED talk back in 2015 that the world would soon face a global crisis of enormous proportions. He warned that the biggest looming threat was not massive nuclear war, but rather a tiny virus — one we had not previously seen. He suggested that governments and organizations of all types…

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Although ITIL continued to be adopted due to its proven IT practices implemented by many thousands of organizations through the mid-2000s, many organizations were looking for something more when it comes to service management. Why? To become high-performing IT that can help speed application development, operate more cost-effectively, and break down the silos between development…

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