Posts by Paulo Guimaraes

The following figure shows the ITIL continual improvement model. The ITIL continual improvement model, introduced in the ITIL Foundation and shown in the preceding figure, is a high-level guide that supports improvement initiatives. Using this model increases the likelihood of successful enhancement initiatives. The model focuses on service consumer value, links enhancement efforts back to…

Some organizations, when defining KPIs, use the specific, measurable, achievable, relevant, and time-bound (SMART), model. There are many ways to leverage SMART depending on the situation. Success factors are often aspiring, which leads the organization to go beyond mere acceptance. In these cases, KPIs are used to measure progress towards the desired state, and KPIs…

Value Stream Mapping helps identify the areas of improvements in a business process by visualizing the value-add and the non-value-add activities. You do the visualization by depicting every step of the process workflow and evaluating its customer value. The process enables you to analyze the entire process in-depth and provides the required hints of the…

Kanban is a lean method based on a highly-visualized pull-based workflow that manages and improves work across human systems by balancing demands with available capacity, and by improving the handling of system-level bottlenecks. The example of a Kanban board is shown in the proceeding figure. Kanban is a set of principles, practices, and regular activities…

Continuous integration/continuous delivery contributes to fast development as well as to resilient operations because the deployments are more reliable. The code commit triggers the automated build functionality to extract the latest code commit from the shared version control repository and to build, test, and validate the full master branch (aka trunk). Continuous Integration emerged as…

Safety Culture is about fostering a climate in which people are comfortable being and expressing themselves. Digitally enabled organizations have a particular pressure to keep improving their performance to cater to changeable market conditions. Technological progress means their products have increasingly significant economic, societal, and political impact. Therefore, organizational failure can often lead to disastrous…

The digital product goes through various lifecycle stages, as shown in the following figure. Let’s discuss the various activities that take place during each phase. Exploration: The service provider researches and develops the product and service offering. The service consumer becomes aware of the existence of a The product assesses it as desirable and then…

The service value chain is useful for describing the kind of activities that a service provider executes at a high level of abstraction. The visual rearrangement of the interrelated value chain activities helps explain and discuss the different kinds of situations. The concept of ‘continuous’ is quite popular in high-velocity IT environments. The DevOps community…