Posts by Paulo Guimaraes
Knowledge Byte: The Basics of Continual Improvement
The following figure shows the ITIL continual improvement model. The ITIL continual improvement model, introduced in the ITIL Foundation and shown in the preceding figure, is a high-level guide that…
Read MoreKnowledge Byte: Leveraging the SMART Approach
Some organizations, when defining KPIs, use the specific, measurable, achievable, relevant, and time-bound (SMART), model. There are many ways to leverage SMART depending on the situation. Success factors are often…
Read MoreKnowledge Byte: Optimize Flow With Value Stream Mapping
Value Stream Mapping helps identify the areas of improvements in a business process by visualizing the value-add and the non-value-add activities. You do the visualization by depicting every step of…
Read MoreKnowledge Byte: What is Kanban and Why it is Used
Kanban is a lean method based on a highly-visualized pull-based workflow that manages and improves work across human systems by balancing demands with available capacity, and by improving the handling…
Read MoreKnowledge Byte: Differentiating Continuous Integration, Continuous Delivery, and Continuous Deployment
Continuous integration/continuous delivery contributes to fast development as well as to resilient operations because the deployments are more reliable. The code commit triggers the automated build functionality to extract the…
Read MoreKnowledge Byte: Toyota Kata’s Contribution to the ITIL Continual Improvement Model
In the context of the ITIL continual improvement model, Toyota Kata helps to answer the following questions: Step 1: What is the vision? Step 2: Where are we now? Step…
Read MoreKnowledge Byte: What is Safety Culture and Why it is Important
Safety Culture is about fostering a climate in which people are comfortable being and expressing themselves. Digitally enabled organizations have a particular pressure to keep improving their performance to cater…
Read MoreHow a Responsive Partnership Helped BusinessNow Become Early DevOps Adopters
Taking the lead in training new solutions for the workforce of the future requires organizational courage and reliable partnerships. With ITpreneurs’ support, BusinessNow reaped the benefits of staying ahead of…
Read MoreKnowledge Byte: The Journey of Digital Products
The digital product goes through various lifecycle stages, as shown in the following figure. Let’s discuss the various activities that take place during each phase. Exploration: The service provider researches…
Read MoreKnowledge Byte: Use High-Velocity IT to Bridge the Gap Between Professional Disciplines
The service value chain is useful for describing the kind of activities that a service provider executes at a high level of abstraction. The visual rearrangement of the interrelated value…
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