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Posts by Paulo Guimaraes

Knowledge Byte: The Basics of Continual Improvement

By Paulo Guimaraes | November 19, 2020

The following figure shows the ITIL continual improvement model. The ITIL continual improvement model, introduced in the ITIL Foundation and shown in the preceding figure, is a high-level guide that…

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Knowledge Byte: Leveraging the SMART Approach

By Paulo Guimaraes | November 12, 2020

Some organizations, when defining KPIs, use the specific, measurable, achievable, relevant, and time-bound (SMART), model. There are many ways to leverage SMART depending on the situation. Success factors are often…

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Knowledge Byte: Optimize Flow With Value Stream Mapping

By Paulo Guimaraes | November 5, 2020

Value Stream Mapping helps identify the areas of improvements in a business process by visualizing the value-add and the non-value-add activities. You do the visualization by depicting every step of…

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Knowledge Byte: What is Kanban and Why it is Used

By Paulo Guimaraes | October 29, 2020

Kanban is a lean method based on a highly-visualized pull-based workflow that manages and improves work across human systems by balancing demands with available capacity, and by improving the handling…

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Knowledge Byte: Differentiating Continuous Integration, Continuous Delivery, and Continuous Deployment

By Paulo Guimaraes | October 22, 2020

Continuous integration/continuous delivery contributes to fast development as well as to resilient operations because the deployments are more reliable. The code commit triggers the automated build functionality to extract the…

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Knowledge Byte: Toyota Kata’s Contribution to the ITIL Continual Improvement Model

By Paulo Guimaraes | October 15, 2020

In the context of the ITIL continual improvement model, Toyota Kata helps to answer the following questions: —Step 1: What is the vision? —Step 2: Where are we now? —Step…

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Knowledge Byte: What is Safety Culture and Why it is Important

By Paulo Guimaraes | October 8, 2020

Safety Culture is about fostering a climate in which people are comfortable being and expressing themselves. Digitally enabled organizations have a particular pressure to keep improving their performance to cater…

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How a Responsive Partnership Helped BusinessNow Become Early DevOps Adopters

By Paulo Guimaraes | October 6, 2020

Taking the lead in training new solutions for the workforce of the future requires organizational courage and reliable partnerships. With ITpreneurs’ support, BusinessNow reaped the benefits of staying ahead of…

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Knowledge Byte: The Journey of Digital Products

By Paulo Guimaraes | October 1, 2020

The digital product goes through various lifecycle stages, as shown in the following figure. Let’s discuss the various activities that take place during each phase. Exploration: The service provider researches…

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Knowledge Byte: Use High-Velocity IT to Bridge the Gap Between Professional Disciplines

By Paulo Guimaraes | September 24, 2020

The service value chain is useful for describing the kind of activities that a service provider executes at a high level of abstraction. The visual rearrangement of the interrelated value…

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ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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