Some digital organizations are more digital, and some are less. Likewise, some organizations have higher operating velocity than others. An organization having a higher velocity does not mean it will always be having a positive impact on the business. The velocity at which an organization should operate depends on its nature. Some organizations might require…

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The principle “Progress Iteratively With Feedback” focuses on avoiding everything in a go and gathering timely feedback. To achieve this, breaking down the work into smaller, manageable components is essential to iteratively accomplish the initiative. To accomplish the initiatives, do not even try to do everything in a go rather work in iterations. Always break…

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The purpose of an organization is to create value for stakeholders. Different persons, groups, or entities in an organization always operate in an integrated and coordinated way to facilitate value creation and fulfill a common set of objectives. The term ‘value’ is an important concept in service management, and it is a key focus of…

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In today’s rapidly changing digital environment, ISACA’s COBIT framework is designed to help enterprises understand how to obtain value and manage risk relating to information and technology. Rather than providing in-depth detailed guidance for specific domain experts, the COBIT approach provides a set of objectives that ought to be fulfilled, understandable to anyone at a…

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Good communication is fundamental to almost every human endeavor. It is important to consider how organizations and people can develop and deploy communication to the best effect as part of their service management work. Learners are encouraged to take this as basic guidance and develop it with continual study and practice. Good communication is essential…

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