Posts by Simone Jo Moore
Designing ITIL Practitioner Courseware – An Artistic Journey!
First and foremost, being a lead author of a certified course of any kind is primarily about being a facilitator of other experts in the field of interest. It’s about garnering their content, thought patterns, and experience. This combined is used to weave a story that produces a course which enables individuals to apply the…
Read MoreHow to Create the Perfect Match in Your ITSM Portfolio
Do You Have a Match? When I ask this question of an ATO, I am looking to see if your course can light a fire in my people’s productivity. It’s a fact – we need to build skills to meet business objectives but as the skills demanded by business change, ATOs have the responsibility to…
Read MoreForget-Me-Not Tips from the Traveling ITSM Trainer
A Happy New Year to all trainers out there. Being my first blog of the year, let’s start with a Trainer’s reality and give you some tips and resources that may make your 2015 that much easier. It’s Always an Adventure so Make the Best of It Teacher, trainer, facilitator, coach, mentor, guide… we are…
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