Author archive for Simone Jo Moore

Simone Jo Moore
Simone specializes in customer service, strategic planning, organizational development, change management and human resources and holds specific industry qualifications in IT, Contact Centers and Service Desk and is a member of the HDI Faculty and on the International Certification Standards Committee (ICSC), Knowledge Centered Support (KCS) and ITSM expert. With an approach that engages you in a depth of knowledge, collaboration and sense of humor that is thought provoking, interesting and relevant, Simone continues to explore the minds and hearts of what makes business and IT tick. As an Australian living in France and working internationally across multiple countries, Simone is experiencing a new language, culture and way of working that’s giving her a new perspective on the world and ITSM.