Best Practice Insights
Knowledge Byte: What is High-Velocity IT?
Some digital organizations are more digital, and some are less. Likewise, some organizations have higher operating velocity than others. An organization having a higher velocity does not mean it will always be having a positive impact on the business. The velocity at which an organization should operate depends on its nature. Some organizations might require…
Read MoreKnowledge Byte: How to Progress Iteratively With Feedback
The principle “Progress Iteratively With Feedback” focuses on avoiding everything in a go and gathering timely feedback. To achieve this, breaking down the work into smaller, manageable components is essential to iteratively accomplish the initiative. To accomplish the initiatives, do not even try to do everything in a go rather work in iterations. Always break…
Read MoreKnowledge Byte: What and How Services Should Be Provided – Value Outcomes, Costs, and Risks
An organization in the role of the service provider should evaluate what their services should do and how their services should be provided to meet the needs of consumers. How exactly should we define a “service”, you may wonder. “A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve…
Read MoreKnowledge Byte: Value and Value Co-Creation
The purpose of an organization is to create value for stakeholders. Different persons, groups, or entities in an organization always operate in an integrated and coordinated way to facilitate value creation and fulfill a common set of objectives. The term ‘value’ is an important concept in service management, and it is a key focus of…
Read MoreKnowledge Byte: The Basics of Organizational Change Management (OCM)
Organizational Change Management (OCM) is a framework within a company to manage the effects of new business processes, changes in organizational structure, or cultural changes. To put it simply, OCM is addressing the people side of the management of change. The human side of change is concerned with OCM. It is a structured approach that…
Read MoreUsing COBIT to Grow Your Training Business
In today’s rapidly changing digital environment, ISACA’s COBIT framework is designed to help enterprises understand how to obtain value and manage risk relating to information and technology. Rather than providing in-depth detailed guidance for specific domain experts, the COBIT approach provides a set of objectives that ought to be fulfilled, understandable to anyone at a…
Read MoreKnowledge Byte: The Basics And Principles of Effective Communication
Good communication is fundamental to almost every human endeavor. It is important to consider how organizations and people can develop and deploy communication to the best effect as part of their service management work. Learners are encouraged to take this as basic guidance and develop it with continual study and practice. Good communication is essential…
Read MoreKnowledge Byte: The Methods and Techniques for Continual Improvement You Need to Know
The scope of the continual improvement practice includes the development of improvement-related methods and techniques and the propagation of a continual improvement culture across the organization in alignment with the organization’s overall strategy. Different types of improvements may require consideration for different improvement methods. For example, some improvement initiatives may be best implemented as a…
Read MoreThe Best 25 Tools And Apps Used By Remote Learners
The rate of adoption of new technologies in our day-to-day lives seems to have exponentially increased in the past decade. With the increasing necessity to adapt to remote work and learning, this trend became even more prevalent. This has led to an urgent need to look for new tools that capitalize on the benefits of…
Read MoreThe Overlooked Advantages of Learning From Home
There are a number of reasons leading professionals to consider learning from home. Be it to fill in the spare time during annual leave, to upskill during self-isolation from a pandemic, or simply to give one’s career a boost. Due to the somewhat recency of remote learning, it’s not always immediately clear what its value…
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