Best Practice Insights
Knowledge Byte: Exploring the PESTLE Model
Service providers do not work in isolation. Therefore, external factors can influence the way they work. The PESTLE model helps analyze these factors. Political factors are about how the government can impact an organization and the way they work. Economic factors impact the way an organization does business and profitability. Social factors impact customers’ needs…
Read More6 Simple Tips for a More Productive Virtual Classroom
Some IT training providers are yet to be persuaded of the value of using virtual classrooms. Many of them anticipate problems that may occur during a virtual session. As a seasoned master trainer, I have had my share of virtual classroom sessions where I thought things could have gone better. That’s why I’ve decided to…
Read MoreWork Together in an Integrated Way, Think Holistically
“Think and Work Holistically”, one of the Guiding Principles (GP) of ITIL® 4 established to guide organizations in all circumstances, is one of the core messages of ITIL and service management in general. When compared to other GP, however, its meaning is far from self-evident. Sure, most of us know that like any other GP,…
Read MoreDeliver Virtual Classes to Their Full Potential
For all its benefits and promises, delivering training via virtual classrooms can be a daunting experience for the uninitiated. There are a few things to keep in mind to make sure the training goes as smoothly as possible. When applied, you may find yourself capturing and sustaining the interest of your delegates as well as…
Read MoreAgile Project Management Challenges and How to Deal with Them
Agile project management is a work methodology that has proven to bring effective and organized work habits in the workplace. However, all development teams face some challenges. Especially ones that are transition from non-Agile to Agile project management. During the process of adapting to new practices, you’ll most likely encounter common Agile project management challenges.…
Read MoreWhat to Do with ITIL® 4 Managing Professional Transition? a Short Guide to Everyone Invested in ITIL v3
As an organization, you have invested heavily in ITIL v3. Everyone got trained at the Foundation level, the leaders of your teams completed several Intermediates, and you made sure your top professionals achieved the ITIL Expert level. ITIL 4 is now knocking on your door, and the first scouts that you sent to ITIL 4…
Read MoreITIL® and DevOps – Strange Allies
Axelos suggests that ITIL® 4 will “evolve to provide an end-to-end IT/Digital Operating Model, covering the full delivery (and sustaining) of tech-enabled products and services, guiding how IT interfaces with and even leads, the wider business strategy.” ITIL 4 provides some key characteristics to the former lifecycle approach including: A “holistic approach” that covers all…
Read MoreThe Value Streams – An Existing Concept Leveraged in ITIL® 4
ITIL 4 is a welcome evolution in service management. ITIL 4 has put ITIL into the modern age and has introduced some new concepts and interestingly leveraged some existing concepts in relation to service management. One important, existing concept that ITIL brings to focus is the value stream. The roots are going back to the…
Read MoreHow and why to deal with changing to ITIL® 4
Occasionally you might get a learner who isn’t as open about changing to ITIL 4 as we are. Human nature is to resist change – resistance that can manifest itself in many ways, from foot-dragging and passivity to outright sabotage during training deliveries. Now that we are only weeks away from the introduction of ITIL 4,…
Read MoreWhat Do Renting Cars and Professional Courseware Have in Common?
For almost twenty years now, ITpreneurs has developed professional courseware for ITIL and a lot has happened during these years. To ITIL and also to the way people perceive professional education. When we started in 2001, we believed the market was fully ready for ITIL eLearning. How wrong were we back then and within 6 months…
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