Best Practice Insights
Get Ready for Hybrid Learning
Hybrid? When we think hybrid, we think hybrid cars. What does hybrid mean? Mixing old and new technology… Or having the choice of how you want to drive your car? If we translate this to hybrid learning, we see similarities. But let’s start at the beginning. Why are we even talking about hybrid learning? Hybrid…
Read MoreFitting Best Practices Together: ITIL® and KCS℠
So you are the person responsible for developing the service management strategy for your organization. You know you cannot take a big risk by creating such an important strategy in a vacuum. While you are very wise, your experiences are not as valuable as the sum of experiences of your peers in the industry. You…
Read MoreThe Importance of Rituals/Events in the Agile Methodology
In my last post, I discussed that understanding what Scrum means and that agile is not just ‘flexible’, but rather ‘quick and well-coordinated’, helps in my opinion, in putting it to practice effectively. In this article, I will dive deeper into the Agile rituals or events and why they are an integral aspect of the…
Read MoreInfographic – Road Map to Professional Cloud: Role-Based
More than 80 different roles within IT were examined on the way to developing the five professional cloud courses; this role-based professional roadmap is designed to help IT professionals find the right professional cloud course. More information on the professional cloud courses is available in the ITpreneurs Course Catalog. Need more information? Please contact ITpreneurs.
Read MoreWhy is IT Service Management Important to Cloud Providers?
Cloud service providers are no different from traditional IT service providers in relation to their need to provide quality, cost-effective, secure and available IT services. A key value proposition of cloud-based service providers is the provision of IT infrastructure and services under a utility or pay-per-use model. Cloud service providers should be focused on designing…
Read MoreObtaining the Right Skills for Professional-Level Cloud Computing
The right skills for professional-level cloud computing involve both a technical and business perspective. Organizations today use a mix of cloud and hosted solutions that the IT professional and the business must navigate. Professional-level cloud certifications bridge the gap between technical cloud certification and practical business outcomes. Cloud computing operates as a service lifecycle—from searching…
Read MoreInfographic – Why Adopt the Professional Cloud Training Portfolio?
Here are the top 5 reasons and 1 best-kept secret!
Read MoreMy Take on the PMI-ACP Exam: Tips for Your Clients
After taking the PMP and PMI-Risk Management professional exams, the PMI-ACP exam was my third exposure to PMI’s exam style. I thought that the exam was similar to the current PMI style, i.e., find the best answer and inputs & outputs of the methodologies, meetings, reports and charts. The questions were based on PMI’s PMP…
Read MoreWhy Service Management Initiatives Get Stuck (Part 2 of 2)
Read Part 1 Power of Consequences Unwanted behavior can very well be explained and, once understood, brought under control. The key is that behavior always has behavioral consequences. People learn from consequences. Behavior that results in positive consequences for the performer (the person showing the behavior) is likely to be repeated. To put it technically—behavior…
Read MoreWhy Service Management Initiatives Get Stuck (Part 1 of 2)
Just about every professional IT service organization has adopted a best practice or a framework with the intention of structuring processes and professionalizing their way of working. The most popular choices are service management that uses ITIL® and project management that uses Agile and SCRUM. Usually, adopting and implementing them is a lengthy and costly…
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