Although ITIL continued to be adopted due to its proven IT practices implemented by many thousands of organizations through the mid-2000s, many organizations were looking for something more when it comes to service management. Why? To become high-performing IT that can help speed application development, operate more cost-effectively and break down the silos between development…

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Customer needs and expectations are changing at an ever-increasing rate of acceleration, not just velocity. Both are vectors, meaning, these have visions and strategies that give the organization direction and determine its culture. These must frequently change if organizations want to thrive in the turbulent environment of uncertainty and risk.  High-velocity organizations efficiently stay aligned…

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From ITIL® Practitioner to Capability and Lifecycle Track, and now ITIL Managing Professional. ITIL 4 Foundation was long-awaited but delivered upon its promise. The next set of programs is expected later in 2019, and in this post, we are looking ahead at what is coming, provide insight and perspective on these programs. ITIL 4 Foundation…

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ITIL 4 provides guidance to organizations on how to address service management challenges optimally using the potential of modern technology. In order to fully maximize the potential of ITIL 4 for organizations a need for training arises. To satisfy the demand for knowledge on ITIL 4 training organizations are planning to deliver ITIL 4 programs…

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The ITIL 4 Certification Scheme is a departure from the credit-based ITIL v3 scheme. And whilst ITIL 4 retains many of the core elements of ITIL v3, and much of the existing guidance will be recognizable in parts of ITIL 4, there are no direct like-for-like modules between the two certification schemes. What should a…

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For almost twenty years now, ITpreneurs has developed professional courseware for ITIL and a lot has happened during these years. To ITIL and also to the way people perceive professional education. When we started in 2001, we believed the market was fully ready for ITIL eLearning. How wrong were we back then and within 6 months…

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Please note that the questions in this blog post only cover the information that has been made public about the ITIL 4 scheme. We provide our partners with a much more detailed FAQ (including the transition module, important dates, translations, trainer information, and courseware information) which you can access through your Leapest account. What is…

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At ITpreneurs, we produce extensive sets of courseware with pre-course reading, instructor guides, coursebooks, reference materials, case studies, and more. We specifically do not stick to only a printed book or even just an ebook. The reason is that we all prefer to learn differently, at different paces, at different levels, and in different ways.…

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It does not matter how good your planning is or how well you’ve put your project plan together, there will always be unforeseen circumstances that need to be resolved! This is the eight blog by Mat-Thys in the series “Managing Projects: The Forgotten Art Of Influencing People To Get Results” The problem-solving process is normally…

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