Product Spotlight
ITIL or HDI? Why Not Enjoy the Benefits of Both?
For most people, calling technical support is somewhere near dental work on a list of fun things to do. Believe it or not, calling tech support for a computer problem doesn’t have to ruin your day. Working with technical support is all about communication as a smooth two-way interaction. The entire reason for your call…
Read MoreHow Can Your ITSM ‘Ops’ Clients Use ASL to Improve Collaboration with ‘Dev’?
Long gone are the days that IT was run by men in white coats who had an all-round understanding of the whole IT domain. Whether it was hardware, system software or applications, development or operations, they knew their stuff. Even the business seemed to be within their domain, in the sense that the business entrusted…
Read MoreThe Good, the Bad and the Agile
How hard can managing a project really be? That depends on one’s perspective. There is only one thing we all agree upon: the only difficulty in managing a project is… managing it. Anyone with a minimal background in project management (PM) methodologies and frameworks can state at least some aspects that are crucial when working…
Read MorePRINCE2® and PMBOK®: Friend or Foe?
PRINCE2 is a best practice document and principle-driven framework, while the PMBOK framework is a body-of-knowledge framework, including an extensive toolbox of techniques and processes needed to master any project. During the course of our business, we are often asked which international project management standard to deploy—their pros and cons, and how they work in…
Read MoreTOGAF and BiSL: Where Architecture Meets Information Management
Somebody recently commented that architects are the “brakes” of an enterprise. They often seem to come up with reasons why something shouldn’t be done. But, just think about the function of a car’s brakes. They enable the car to travel faster and safer… This article compares the scope and perspective of the TOGAF® 9 and…
Read MoreArchitecting the Family: TOGAF® & Major IT Frameworks
Organizations need a concerted approach to change. This is where enterprise architecture and TOGAF comes in. Enterprise architecture is at the heart of change, providing a set of tools and techniques that make the strategy concrete, showing employees what is really expected from them and architecting the Family guiding the necessary changes. The alignment of…
Read MoreITIL Implemented. Now What?
You can read much criticism about ITIL® these days, and how well, or how poorly, it is implemented. At the very least, ITIL is “just” a framework that helps you and your organization drive the change towards a more customer-focused and service-oriented service provider. ITIL supports this with a huge number of guidelines and should…
Read MoreProfessional Cloud Solutions Architect… Is This Something for Your Clients?
With the Professional Cloud Solution Architect Certification from the Cloud Credential Council (CCC) now available, one of the common questions that I come across is, is this something for me?. As a peer-reviewer and exam writer for this certification, let me give you an insider’s view on what we had in mind when we sat…
Read MoreThe Transition to XBRL Reporting: A Journey Well Worth Taking
Driven by the demand for the more accurate and efficient reporting of business information, governments, firms and other organizations are increasingly turning to eXtensible Business Reporting Language (XBRL). Fairly rapid adoption on a global scale has created a significant need for a basic understanding of the fundamentals of XBRL. This need will only increase with…
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