I am an IT Services Management professional, with nearly 20 years’ global experience in designing & implementing ITSM , and managing IT Services. I have extensive experience in delivering IT Service Management transformations, leveraging tools such as ServiceNow. I hold the ITIL Expert Certification.
My uniqueness and success come from the fact that I have worked across diverse industries and regions. Throughout my career, I have worked in the UK, US, and Asia, collaborating with teams across EMEA and North America. I have implemented challenging and aggressive IT Service Management projects & transformations in diverse industries such as pharmaceuticals, publishing, insurance, and financial services. I have 10 years’ experience managing application support & development teams.