Value Stream Mapping helps identify the areas of improvements in a business process by visualizing the value-add and the non-value-add activities. You do the visualization by depicting every step of the process workflow and evaluating its customer value. The process enables you to analyze the entire process in-depth and provides the required hints of the areas that need improvements.
VSM helps deliver the desired customer value by offering a number of benefits, such as:
- Provides insight into organizational workflows.
- Identifies value-adding and non-value-adding activities in a value stream
- Highlights opportunities for optimization and automation.
- Assess the current state of the workflow and plans changes for improvements.
- Determines improvement actions that must be implemented to achieve the desired future state.
The results of VSM are useful in many contexts, such as:
- Writing a business case
- Defining a prioritized list to optimize value streams and practices
- Locating bottlenecks in existing practices
Organizations that are new to the concept of VSM should, therefore, start with it in a simple way. They should consider only those aspects of VSM that is within their own organization. Once they get acquainted with the concept over time and acquire the confidence of successfully applying it, they can expand the scope of their VSMs by finding more opportunities for optimization.
About the author
As an IT Service Management trainer, consultant and line manager with over 25 years of experience in IT, Marcel has performed strategic and tactical assignments in a wide variety of areas. For the ITIL 4 update, Marcel has been part of the ITIL 4 Lead Architect Team and Review Team at AXELOS. Through his association with AXELOS, Marcel comprehends the background, the architecture, and the underlying reasons of the ITIL 4 update.