Safety Culture is about fostering a climate in which people are comfortable being and expressing themselves.
Digitally enabled organizations have a particular pressure to keep improving their performance to cater to changeable market conditions. Technological progress means their products have increasingly significant economic, societal, and political impact. Therefore, organizational failure can often lead to disastrous consequences.
Characteristics of Safety Culture
A hazard, in this case, is more than just physical dangers. It includes environmental factors, technology failures, human errors, and Process Flows.
People feel trusted and valued in safety culture. They are, therefore, more likely to point out risks. They would not fear that it would damage their reputation and position. A good safety culture can be promoted by the commitment of senior management to safety, realistic practices for handling hazards, continuous organizational learning, and care and concern for hazards shared across the workforce.
Based upon AXELOS ITIL® materials. Material is used under license from AXELOS Limited. All rights reserved.
About the author
As an IT Service Management trainer, consultant and line manager with over 25 years of experience in IT, Marcel has performed strategic and tactical assignments in a wide variety of areas. For the ITIL 4 update, Marcel has been part of the ITIL 4 Lead Architect Team and Review Team at AXELOS. Through his association with AXELOS, Marcel comprehends the background, the architecture, and the underlying reasons of the ITIL 4 update.