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Framework

Knowledge Byte: The Basics of Continual Improvement

The ITIL continual improvement model, introduced in the ITIL Foundation and shown in the preceding figure, is a high-level guide that supports improvement initiatives. Using…

Knowledge Byte: Leveraging the SMART Approach

Some organizations, when defining KPIs, use the specific, measurable, achievable, relevant, and time-bound (SMART), model. There are many ways to leverage SMART depending on the…

Knowledge Byte: Optimize Flow With Value Stream Mapping

Value Stream Mapping helps identify the areas of improvements in a business process by visualizing the value-add and the non-value-add activities. You do the visualization…

Knowledge Byte: What is Kanban and Why it is Used

Kanban is a lean method based on a highly-visualized pull-based workflow that manages and improves work across human systems by balancing demands with available capacity,…

Knowledge Byte: Differentiating Continuous Integration, Continuous Delivery, and Continuous Deployment

Continuous integration/continuous delivery contributes to fast development as well as to resilient operations because the deployments are more reliable. The code commit triggers the automated…

Knowledge Byte: Toyota Kata’s Contribution to the ITIL Continual Improvement Model

In the context of the ITIL continual improvement model, Toyota Kata helps to answer the following questions: —Step 1: What is the vision? —Step 2:…

Knowledge Byte: What is Safety Culture and Why it is Important

Safety Culture is about fostering a climate in which people are comfortable being and expressing themselves. Digitally enabled organizations have a particular pressure to keep…

How a Responsive Partnership Helped BusinessNow Become Early DevOps Adopters

Taking the lead in training new solutions for the workforce of the future requires organizational courage and reliable partnerships. With ITpreneurs’ support, BusinessNow reaped the…

Knowledge Byte: The Journey of Digital Products

The digital product goes through various lifecycle stages, as shown in the following figure. Let’s discuss the various activities that take place during each phase.…

Knowledge Byte: Use High-Velocity IT to Bridge the Gap Between Professional Disciplines

The service value chain is useful for describing the kind of activities that a service provider executes at a high level of abstraction. The visual…