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Advanced Problem-Solving for ITIL® – Root Cause Analyses for IT Incidents

By Mat-Thys Fourie

In today’s ITIL world there is still much confusion about the concept of Root Cause Analysis (RCA). The two terms IT and Root Cause just don’t seem to fit together, because Root Cause emanates from…

Auslyn Group Transforms Educational Services Using ITpreneurs Materials

By Joey van Kuilenburg

Auslyn Group, headquartered just outside of Denver Colorado, started in 2006. Auslyn aims to be the provider for high-quality education and consulting services to a manageable group of customers across a variety of vertical markets.…

ITIL® and the Rise of Agile, DevOps, and Lean: Integrating Best Practices to Make High Velocity IT Possible

By Paul Dooley

Although ITIL continued to be adopted due to its proven IT practices implemented by many thousands of organizations through the mid-2000s, many organizations were looking for something more when it comes to service management. Why?…

Why Do Organizations Need High Velocity It to Exist in the Competitive Business World Today?

By Bradley Utterback

Customer needs and expectations are changing at an ever-increasing rate of acceleration, not just velocity. Both are vectors, meaning, these have visions and strategies that give the organization direction and determine its culture. These must…

What to Do with ITIL® 4 Managing Professional Transition? a Short Guide to Everyone Invested in ITIL v3

By Arjan Woertman

As an organization, you have invested heavily in ITIL v3. Everyone got trained at the Foundation level, the leaders of your teams completed several Intermediates, and you made sure your top professionals achieved the ITIL…

ITIL® and DevOps – Strange Allies

By Jon Morley

Axelos suggests that ITIL® 4 will “evolve to provide an end-to-end IT/Digital Operating Model, covering the full delivery (and sustaining) of tech-enabled products and services, guiding how IT interfaces with and even leads, the wider…

The Value Streams – An Existing Concept Leveraged in ITIL® 4

By Joris Heirman

ITIL 4 is a welcome evolution in service management. ITIL 4 has put ITIL into the modern age and has introduced some new concepts and interestingly leveraged some existing concepts in relation to service management.…

The Name on the Badge Is Changing, the ITSM Rockstar Is Staying

By Arjan Woertman

From ITIL® Practitioner to Capability and Lifecycle Track, and now ITIL Managing Professional. ITIL 4 Foundation was long-awaited but delivered upon its promise. The next set of programs is expected later in 2019, and in…

How TechnoLava uses ITpreneurs ITIL Courseware to Better Assist Clients

By Joey van Kuilenburg

TechnoLava provides ITIL based Best Practice recruiting, consulting, project management, training and implementation services that enable organizations to align IT strategies and technologies with business goals. It’s in TechnoLava’s company DNA to view their customers…

Put your ITIL 4 Practices on Steroids

By Marcel Foederer

How do you get all your IT staff to be on the same page quickly and effectively in terms of conforming and enhancing the ITIL 4 PRACTICES? The Problem-solving for ITIL® methodologies can help with…