Posts Tagged ‘Certification’
Training for Cloud Skills: From ITSM to CSM (Cloud Service Management)
Cloud is a recurring theme in IT training at the moment as interest in cloud training has started to accelerate in recent times. Cloud emerged at the top of LinkedIn’s hottest skills in demand 2016 analysis and again during our executive round table – The Most In-Demand IT Skills in 2017. Both spotlighted cloud skills…
Read MoreITIL or HDI? Why Not Enjoy the Benefits of Both?
For most people, calling technical support is somewhere near dental work on a list of fun things to do. Believe it or not, calling tech support for a computer problem doesn’t have to ruin your day. Working with technical support is all about communication as a smooth two-way interaction. The entire reason for your call…
Read MoreDo Certifications Make Better Practitioners?
One of my least favorite chores is emptying the dishwasher. Putting dishes into the cupboard and taking them out again (a few minutes later) does not make a lot of sense to me! But this is how we’ve organized the kitchen. To make the task more attractive, I make a game out of it: sometimes I…
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