For most people, calling technical support is somewhere near dental work on a list of fun things to do. Believe it or not, calling tech support for a computer problem doesn’t have to ruin your day. Working with technical support is all about communication as a smooth two-way interaction. The entire reason for your call…

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One of my least favorite chores is emptying the dishwasher. Putting dishes into the cupboard and taking them out again (a few minutes later) does not make a lot of sense to me! But this is how we’ve organized the kitchen. To make the task more attractive, I make a game out of it: sometimes I…

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