Although ITIL continued to be adopted due to its proven IT practices implemented by many thousands of organizations through the mid-2000s, many organizations were looking for something more when it comes to service management. Why? To become high-performing IT that can help speed application development, operate more cost-effectively and break down the silos between development…

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It is difficult to get teams to collaborate under normal Management situations, let alone having to collaborate effectively in a multifaceted and time pressurized DevOps situation. I have personally found in DevOps problem-solving situations it is really effective to ask the question “What makes sense?” “What makes sense?” I am sure you would be surprised…

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It is August, and for most Europeans, that means it is time to celebrate their vacation. A time to take a well-deserved break from business, school, or study. For me, it means time to prepare for what will be coming in the last months of the year. It will be September by the time everyone…

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As a member of the AXELOS Lead Architect Team where I am involved in the development of the new version of ITIL I want to share some information about the underlying reason for the update of ITIL (ITIL4), the current status of the development of ITIL4 and how the AXELOS team operates to create a…

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We can probably all agree that time flies. Two years ago I wrote a post about the PMO’s future and guess what? That future is now. Two years ago I also advised choosing the right methodology like PRINCE2, Waterfall, Scrum, Agile and Kanban, depending on the requirements of the project. Fast forward two years and…

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I never considered myself as someone who would write about football. It is a sport that is completely out of my sphere of interest. At the same time, there is an interesting analogy between football and building the perfect portfolio for IT training organizations. A football team consists of a goalkeeper, a strong defense, midfielders,…

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