What are your expectations for 2016? More clients, expanding your portfolio, reducing costs? We asked our partners during the latest Product & Services Update webinar and here’s what we learned. Priorities for 2016 Most of the partners (83%) make it a priority to find more clients. Of course, this is no surprise. Also, the majority…

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I never considered myself as someone who would write about football. It is a sport that is completely out of my sphere of interest. At the same time, there is an interesting analogy between football and building the perfect portfolio for IT training organizations. A football team consists of a goalkeeper, a strong defense, midfielders,…

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By now you probably already know our very popular HDI trainer, Simone Jo Moore. In her earlier blog post, she gave us some tips on how to get the most out of training abroad. Naturally social (you can check out her twitter activity), she is passionate about training and ac tively engages with the international…

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So you are the person responsible for developing the service management strategy for your organization. You know you cannot take a big risk by creating such an important strategy in a vacuum. While you are very wise, your experiences are not as valuable as the sum of experiences of your peers in the industry. You…

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A Happy New Year to all trainers out there. Being my first blog of the year, let’s start with a Trainer’s reality and give you some tips and resources that may make your 2015 that much easier. It’s Always an Adventure so Make the Best of It Teacher, trainer, facilitator, coach, mentor, guide… we are…

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For most people, calling technical support is somewhere near dental work on a list of fun things to do. Believe it or not, calling tech support for a computer problem doesn’t have to ruin your day. Working with technical support is all about communication as a smooth two-way interaction. The entire reason for your call…

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